Flipkart is denying the customer if he is returning the product.

[pardha2003]

Seller Name

In Invoice SOLD BY NEVER SETTLE

Company Name

Xiaomi

Product Name

Redmi Note 5pro

Website Name

FLIPKART

Customer Care Number

+91 44 4561 470

Loss Amount

10028

Ratings

2.00 star(s)

Opposite Party Address

/o Flipkart Internet Private Limited,
Buildings Alyssa,Begonia & Clove,
Embassy Tech Village,Bengaluru 560103
Contact: 044-66904690

I purchased the mobile from Flipkart on January 29.I returned it because it was defective. Then Flipkart applied for a replacement. The mobile received after the replacement was also defective. Then when I raised the return, Flipcart wouldn't accept it. Also they told “First, you were to contact the brand” . So i ask the MI Service team to provide the Jobsheet. But what the MI SERVICE CENTRE said was, "The Redmi Note 5 pro mobile you purchased is an end-of-life product. So we cannot provide you with a Jobsheet. We cannot provide you with a SELLER REPLACEMENT POLICY. We cannot provide you with any help.” When I told Flipcart the same thing, they said that if there is no Jobsheet, we cannot accept the return.No matter how many times I try, Flipcart is not responding. Also, when I tell them my problem, they suddenly disconnect the call. They keep postponing my problem.
The MI Service Centre asked for an INVOICE for servicing. Then I showed them the INVOICE and they said " In this Invoice thre is mention Sold by Never Settle ,that means it's not sold by XIAOMI. So we can’t provide services". I told Flipcart the same thing. Then they said, "Tell them to send you what they said via mail, then forward it to us and we will check it. After I send that mail to Flipcart Customer service ,But it still they doesn't solve my problem. To explaining my problem in call they are , intentionally disconnecting the l call. This is unforgivable.
So please Help me to Solve my Problem

 

[TeamMember]

I'm sorry to hear about the difficulties you're experiencing with Flipkart regarding the return of your defective Redmi Note 5 Pro. To address this issue effectively, consider the following steps before filing case in the Consumer Forum:

1. Review Flipkart's Return Policy:
   • Ensure that your return request aligns with Flipkart's return and replacement policies. Understanding these terms can strengthen your position during discussions with their customer support.
     
2. Document All Communications:
   • Maintain a detailed record of all interactions with Flipkart and Xiaomi, including dates, times, and the names of representatives you've communicated with. This documentation can serve as evidence in case further escalation is necessary.
     
3. Approach Xiaomi's Customer Support:
   • Since the service center has declined assistance due to the seller not being an authorized Xiaomi retailer, reach out to Xiaomi's official customer support to explain your situation. They might offer alternative solutions or clarify the service center's stance.
     
4. Approach Consumer Forum:
   • Depending on the value of your claim, you can approach the district consumer forum near you. but before that you need to file your case in e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India portal.
     
5. Legal Assistance:
   • For any Legal Assistance feel free to contact us. We offer guidance, documentation and support to consumers facing such issues.

Thanks

 

[pardha2003]

I'm sorry to hear about the difficulties you're experiencing with Flipkart regarding the return of your defective Redmi Note 5 Pro. To address this issue effectively, consider the following steps before filing case in the Consumer Forum:

1. Review Flipkart's Return Policy:
   • Ensure that your return request aligns with Flipkart's return and replacement policies. Understanding these terms can strengthen your position during discussions with their customer support.
2. Document All Communications:
   • Maintain a detailed record of all interactions with Flipkart and Xiaomi, including dates, times, and the names of representatives you've communicated with. This documentation can serve as evidence in case further escalation is necessary.
3. Approach Xiaomi's Customer Support:
   • Since the service center has declined assistance due to the seller not being an authorized Xiaomi retailer, reach out to Xiaomi's official customer support to explain your situation. They might offer alternative solutions or clarify the service center's stance.
4. Approach Consumer Forum:
   • Depending on the value of your claim, you can approach the district consumer forum near you. but before that you need to file your case in e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India portal.
5. Legal Assistance:
   • For any Legal Assistance feel free to contact us. We offer guidance, documentation and support to consumers facing such issues.

Thanks

Yes I'll have all proofs,like call records, Mails, documents. And I am already approached to Xiaomi Customer Support. They are concluded,we are not help you. That's why I want to fill Consumer Forum.

 

[TeamMember]

That's why I want to fill Consumer Forum.

Okay, to file a case in the Consumer Forum you need to create 5 main files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) Proforma

And supporting documents like Addhar Card, Jobsheets, Bills etc... (Depending upon the Event file)

For any legal assistance feel free to contact us.

Thanks

 

[pardha2003]

How do I create them? I don't know what is Affidavit and in which manner I'll be fill it?

 

[admin]

Hello,

don't know what is Affidavit and in which manner I'll be fill it

Consult some lawyer to know the details about the files.

Thanks

 

[pardha2003]

In which section RELIEF CLAIMED and PRAYER CLAUSE are belongs to?
Plz tell me

 

[Faruk]

I case filed against flip kart

 

[Faruk]

I ordered original crocs in flip kart,but I received Frst copy .
They are not response correct

 

[pardha2003]

Please check it once..

 

[pardha2003]

List of ANNEXURES file is not uploaded because of its size is 2MB

 

[admin]

Please check it once..

Please consult your lawyer.