Eswaran Sundarrajan
New member
- Seller Name
- Akshnav Online(Seller)
- Company Name
- Bathla Teletech Private Limited
- Product Name
- Samsung Galaxy S26 Ultra 5G (Cobalt Violet, 512 GB)
- Website Name
- www.flipkart.com
- Customer Care Number
- 1800-208-9898
- Loss Amount
- 135424
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka - 560103
Dear Flipkart Escalation Team,
I am writing regarding Incident ID: IN26052712374563736783 and my purchase of a Samsung Galaxy S26 Ultra.
I have already provided the required evidence supporting my claim that the device was delivered with a pre-existing activation/warranty status inconsistent with a brand-new product. The supporting documents, screenshots, invoice, and device details have been shared with your team.
On 02 June, I received an email from Flipkart stating that additional time was required and that I would receive an update by 03 June, 4:45 PM. However, despite the committed timeline having passed, I have received no further communication, resolution, email, or phone call from Flipkart.
I consider this matter extremely serious because:
• The issue concerns the authenticity and sale condition of a premium flagship device.
• The evidence submitted by me has not been disputed or adequately addressed.
• Flipkart has failed to provide an update within the timeline communicated by its own support team.
• The continued lack of response is causing unnecessary delay and inconvenience.
I hereby request a final written response and resolution within 48 hours of receipt of this email.
In the absence of a satisfactory resolution, I will proceed with formal escalation through the appropriate consumer grievance and legal channels, including seeking remedies available under applicable consumer protection laws. This email may be treated as a final opportunity to resolve the matter amicably before further action is initiated.
I request that this matter be reviewed by a senior escalation manager and that a written response be provided at the earliest.
Regards,
Eswaran Sundarrajan
+91- 8807722617
Order ID: OD437629187964661100
Incident ID: IN26052712374563736783
IMEI: 352425610913975
I am writing regarding Incident ID: IN26052712374563736783 and my purchase of a Samsung Galaxy S26 Ultra.
I have already provided the required evidence supporting my claim that the device was delivered with a pre-existing activation/warranty status inconsistent with a brand-new product. The supporting documents, screenshots, invoice, and device details have been shared with your team.
On 02 June, I received an email from Flipkart stating that additional time was required and that I would receive an update by 03 June, 4:45 PM. However, despite the committed timeline having passed, I have received no further communication, resolution, email, or phone call from Flipkart.
I consider this matter extremely serious because:
• The issue concerns the authenticity and sale condition of a premium flagship device.
• The evidence submitted by me has not been disputed or adequately addressed.
• Flipkart has failed to provide an update within the timeline communicated by its own support team.
• The continued lack of response is causing unnecessary delay and inconvenience.
I hereby request a final written response and resolution within 48 hours of receipt of this email.
In the absence of a satisfactory resolution, I will proceed with formal escalation through the appropriate consumer grievance and legal channels, including seeking remedies available under applicable consumer protection laws. This email may be treated as a final opportunity to resolve the matter amicably before further action is initiated.
I request that this matter be reviewed by a senior escalation manager and that a written response be provided at the earliest.
Product Details
- Model: Samsung Galaxy S26 Ultra 5G (Cobalt Violet, 512 GB)
- Order ID: OD437629187964661100
- Order Date: 22-05-2026
- Invoice Date: 22-05-2026
- Invoice Number: LIA5H8U270000002
- IMEI: 352425610913975
- Purchase Value / Loss Amount: ₹135,424
Regards,
Eswaran Sundarrajan
+91- 8807722617
Order ID: OD437629187964661100
Incident ID: IN26052712374563736783
IMEI: 352425610913975
