Final Escalation – Non-Issuance of GST Invoice Despite Full Payment Holiday packages & No Action on Multiple Complaints

leonardwangkheimayum

leonardwangkheimayum

New member
Company Name
CESTOVAT SOLUTIONS LLP, operating under the brand name MapMyDestination
Website Name
https://mapmydestination.com/
Customer Care Number
+91-9911463140
Loss Amount
38900
Ratings
1.00 star(s)
Opposite Party Address
Delhi Office: 506-507, 5th Floor ITL, A-09, Netaji Subhash Place, Pitampura, New Delhi - 110034
Respected Sir/Madam,

I respectfully submit this final escalation regarding my grievance against CESTOVAT SOLUTIONS LLP, operating under the brand name MapMyDestination, for non-issuance of GST invoice and continued non-responsiveness despite full payment and repeated complaints. Please find the enclosed attachment.

1️⃣

I booked a travel package for 7 adults and made full payment as per their demand:

  • 27 September 2025 – ₹30,000
  • 29 September 2025 – ₹2,00,000
  • 1 October 2025 – ₹40,000
  • 7 October 2025 – ₹1,27,000
  • 15 October 2025 – ₹30,900 (GST & TCS after adjusting ₹8,000 balance)
Total Paid: ₹3,97,000 + GST/TCS

On 15 October 2025, the company confirmed via official email that full payment was received and assured that the GST invoice would be issued within 7 working days.

However, no GST invoice has been issued till date.

2️⃣

After the expiry of 7 working days, I repeatedly contacted the company through:

  • Emails
  • Phone calls (+91-9911463140 / 011-49051984)
  • WhatsApp messages
Despite continuous follow-ups, the company has neither issued the invoice nor provided any response.

3️⃣

Due to the company’s non-responsiveness, I approached the following authorities:

  1. Complaint filed with National Consumer Helpline – Matter not resolved.
  2. Complaint filed on E-Jagriti Portal
    Date: 25 January 2025
    Application No.: 202512030843
    Status: No response / No action till date.
  3. Complaint filed on CPGRAMS – No effective resolution so far.
Despite exhausting all available grievance redressal mechanisms, the issue remains unresolved.

4️⃣

The actions of the company amount to:

  • Deficiency of Service
  • Unfair Trade Practice
  • Violation of GST provisions (non-issuance of tax invoice after collecting GST)
  • Violation under the Consumer Protection Act, 2019
The continued inaction of grievance authorities has further prolonged my hardship and caused financial loss and mental harassment.

5️⃣

I humbly request the concerned authority to:

  1. Expedite and immediately process my pending complaint.
  2. Direct the company to issue the GST invoice without further delay.
  3. Initiate strict action against the company for non-compliance.
  4. Grant appropriate compensation for harassment and delay.
  5. Inform me if any additional documents are required — I am ready to provide them immediately.
I request urgent intervention in the interest of justice.



Yours faithfully,
Leonard Wangkheimayum
 

Attachments

Hello @leonardwangkheimayum

Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against MapMyDestination, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
Thanks
 
Hello @leonardwangkheimayum

Please download the document and follow steps.

Step: 1 - Enter Password to open (Check WhatsApp).
Step: 2 -Take Printout of all documents.
Step: 3 -Notarize the Affidavit.
Step: 4 -Sign all the documents. (View Video for Reference)


Step: 5 -Scan all the documents.
Step: 6 -Create an account on E-Jagriti portal.
Step: 7 -Submit new case.
Step: 8 -Upload the documents on E-Jagriti portal.
Step: 9 -Pay the court/processing fee.

If any question feel free to contact again.

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Thanks
 

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