Erueka Forbes

I

Ironfang

New member
Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
AquaGuard EDEN RO+UV+MTDS+SS
Customer Care Number
1860 2661 177
Loss Amount
15000
Ratings
1.00 star(s)
Opposite Party Address
B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013
Eureka Forbes called me Mutiple times to buy AMC gold plan and asked me that once you buy Gold AMC Services, they will immediately come and replace the Filter and UV filter as this is Gold Plan. If I don't buy gold plan, it will be normal service and technician may come late. As my filter was supposed to be replaced due to lack of proper drinking water, I purchased AMC Gold Plan. After buying the plan, no one calls back or no technician visits my home. The technician visit was on 3rd February but today is 20th February and no one has called or visited for filter replacement. I have called the customer care number multiple times and they have escalated but no one visits. I even told them to refund my amount for Gold AMC and I will get it replaced by local engineer but they are not ready to. I cannot buy drinking water from outside everyday. Even the service call is paid and not a free Toll Free number.

Eureka Forbes is a fraud company.
 
We have gone through the above complaint, I'm really sorry to hear about the difficulties you're experiencing with Eureka Forbes, especially after purchasing their Gold AMC plan. Your frustration with the lack of response and service is understandable.

Steps before filing case in the Consumer Forum:
  1. Contact Customer Support:
  2. Escalate the Matter:
    • Grievance Officer: If the initial support failed to resolve your issue, escalate it by contacting the Grievance Officer, Ms. Anu Kotian, at grievanceofficer@eurekaforbes.com.
Document All Interactions (Important):
  • Keep records of all communications, including call logs, emails, and any service requests. This documentation will be crucial if further escalation is needed.
If the Issue Remains Unresolved:
  • Consumer Court: If there's no satisfactory response, you can file a complaint with the consumer court.
For any legal assistance in filing case in the Consumer Forum, feel free to contact us.

Thanks
 
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