- Seller Name
- Amazon
- Company Name
- AO Smith
- Product Name
- AO Smith EWS-5 White | 5 Litre 3KW Instant Water Heater (Geyser) with shock proof Outer Body |5 Levels safety shield |Made for Kitchen and Bathroom Applications
- Website Name
- https://www.amazon.in/
- Customer Care Number
- 1860 500 2468
- Loss Amount
- 4200
- Ratings
- Opposite Party Address
- Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Karnataka - 562112
I would like to file a complaint regarding the poor and unacceptable service response from the company for my water heater Model: EWS-005L-3kW-WHITE.
The product is under warranty, and I registered a service request on 18 November for a critical issue with the unit. Despite the issue being urgent and the product being covered under warranty, I have not received any response, update, or technician visit from the company till today.
I have tried contacting customer service, but there has been no proper communication or resolution. This delay is causing significant inconvenience, especially as the appliance is essential for daily use.
I request to kindly take appropriate action and direct the company to provide immediate service/repair or replacement as per the warranty terms.
The product is under warranty, and I registered a service request on 18 November for a critical issue with the unit. Despite the issue being urgent and the product being covered under warranty, I have not received any response, update, or technician visit from the company till today.
I have tried contacting customer service, but there has been no proper communication or resolution. This delay is causing significant inconvenience, especially as the appliance is essential for daily use.
I request to kindly take appropriate action and direct the company to provide immediate service/repair or replacement as per the warranty terms.