Delay in Warranty Service for Water Heater Model EWS-005L-3kW-WHITE

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rajat1192

New member
Seller Name
Amazon
Company Name
AO Smith
Product Name
AO Smith EWS-5 White | 5 Litre 3KW Instant Water Heater (Geyser) with shock proof Outer Body |5 Levels safety shield |Made for Kitchen and Bathroom Applications
Website Name
https://www.amazon.in/
Customer Care Number
1860 500 2468
Loss Amount
4200
Ratings
5.00 star(s)
Opposite Party Address
Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Karnataka - 562112
I would like to file a complaint regarding the poor and unacceptable service response from the company for my water heater Model: EWS-005L-3kW-WHITE.

The product is under warranty, and I registered a service request on 18 November for a critical issue with the unit. Despite the issue being urgent and the product being covered under warranty, I have not received any response, update, or technician visit from the company till today.

I have tried contacting customer service, but there has been no proper communication or resolution. This delay is causing significant inconvenience, especially as the appliance is essential for daily use.

I request to kindly take appropriate action and direct the company to provide immediate service/repair or replacement as per the warranty terms.
 
Hello @rajat1192

We have already created complaints for our clients to file a case against in the Consumer Forum.

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