Plot No-221, Udyog Vihar, Phase-1,
Gurugram, Haryana 122016, India
I have purchased a RO from Livpure company. The product is not woking. The company technician has declared the product "Faulty". But the company is denying to replace it.
To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
Start each point with the date when the issue or event occurred.
Describe the event or issue clearly, in a single line or paragraph.
If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.
Example – Faulty product received:
12-May-2024 – I received Livpure RO (Order ID: XXXXX). The item was not working properly (describe issue briefly).
13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
16-May-2024 – No response received yet regarding the replacement or refund.
Please avoid vague messages like “my product is not working” or “no one is replying.”
The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.
