Defective Product received

J

Jaivender Singh

New member
Dealer Name
Amazon E commerce company
Company Name
Livpure
Product Name
Livpure Glo Star Copper Water Purifier
Customer Care Number
8064899399
Loss Amount
9399
Ratings
1.00 star(s)
Opposite Party Address
Plot No-221, Udyog Vihar, Phase-1,
Gurugram, Haryana 122016, India
I have purchased a RO from Livpure company. The product is not woking. The company technician has declared the product "Faulty". But the company is denying to replace it.
 

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Hello @Jaivender Singh

Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.


Example – Faulty product received:
  • 12-May-2024 – I received Livpure RO (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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