parth mehta
New member
- Dealer Name
- Amazon
- Company Name
- Visio world
- Product Name
- 40 inch TV
- Customer Care Number
- 9532730000
- Loss Amount
- 10000
- Ratings
- Opposite Party Address
- Visio world
I am writing to formally log a serious complaint regarding my Visio World 40-inch TV and the complete lack of customer support
I purchased this television around 11.5 months ago, meaning it is still fully covered under the 1-year manufacturer warranty. Recently, the display completely stopped working.
Here is the exact timeline of the absolute neglect and poor service I have faced:
I expect them to replace my TV display or give me a new TV or provide full refund.
I purchased this television around 11.5 months ago, meaning it is still fully covered under the 1-year manufacturer warranty. Recently, the display completely stopped working.
Here is the exact timeline of the absolute neglect and poor service I have faced:
- 7-Day Delay to Register Complaint: I tried continuously for 7 days just to connect with your helpline to register my issue.
- 7-Day Delay for Technician Visit: After making countless follow-up calls to your customer care, a technician finally visited my home 7 days after the complaint was registered.
- Broken Promise: The technician inspected the TV and confirmed that the display was dead and needed a complete replacement. Your team explicitly promised me that the display would be replaced within 7 days. That deadline has passed, and no one has shown up.
- Current Status (No Response): Your team is now completely ignoring me. No one is picking up my calls on your helpline number (9532730000), and I am getting absolutely no replies on your official WhatsApp support number (9910004870).
I expect them to replace my TV display or give me a new TV or provide full refund.