Complaint Regarding Defective Jio Fiber Connection and Misconduct by Technician

A

amitahuja1311

New member
Dealer Name
JIO CENTRE
Company Name
JIO
Customer Care Number
18008969999
Loss Amount
2475
Ratings
1.00 star(s)
Opposite Party Address
yadhuwanshi bhawan nangloi najafgarh road - nangloi extn - delhi 41 - jio centre -
Customer Care,
Reliance Jio Infocomm Ltd.
[Email: care@jio.com or use Jio’s official support portal]


Subject: Urgent Complaint Regarding Defective Jio Fiber Connection and Misconduct by Technician


Dear Sir/Madam,


I am writing to formally lodge a complaint regarding a defective Jio Fiber connection and the unprofessional behavior of one of your technicians.


Customer Details:


  • Name: [SEEMA AHUJA ]
  • Service ID / Order ID (SR00002CK16V ): [N000014XVDH8]
  • Address: [4/14A MOTI NAGAR -NEW DELHI-110015]


I recently subscribed DT-12-4-25 to a new Jio Fiber connection. Since the installation, the connection has not been functioning properly. Despite multiple complaints made via your customer service channels (including complaint numbers [SR00002CK16V] ), no effective resolution has been provided.


What’s more concerning is that the technician who visited my premises was not only unable to resolve the issue but also behaved in an abusive and unprofessional manner. technician NAME- NITIN Contact no-9625319603 ) Mr.rahul paul (9354114193) This is highly unacceptable and has caused me significant distress and inconvenience.


Requested Action:


  1. Immediate resolution of the technical issue with the Jio Fiber connection.
  2. Strict action against the technician for misconduct and abuse.
  3. Compensation for the inconvenience and non-functioning service.
  4. Confirmation of receipt of this complaint and timeline for resolution.

I request that this matter be treated with urgency. If the issue is not resolved within [ 2 days], I will be compelled to escalate this to TRAI and consumer grievance forums.


Thank you for your attention to this serious matter.


Sincerely,
[AMIT AHUJA ]
[amitahuja1311@gmail.com]
 

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Hello @amitahuja1311

I'm sorry to hear about the issues you've encountered with your JioFiber connection and the technician's misconduct. Here's a structured approach to address and resolve the situation:

📝 Summary of the Complaint​

  • Customer Name: Seema Ahuja
  • Complainant: Amit Ahuja
  • Service ID: N000014XVDH8
  • Complaint ID: SR00002CK16V
  • Address: 4/14A Moti Nagar, New Delhi – 110015
  • Technician Involved: Nitin (Contact: 9625319603)
  • Dealer Contact: Mr. Rahul Paul (9354114193)
  • Dealer Location: Yadhuwanshi Bhawan, Nangloi Najafgarh Road, Nangloi Extn, Delhi 41
  • Issue: Persistent technical problems with the JioFiber connection since installation on April 12, 2025, and unprofessional behavior by the technician.
  • Loss Amount: ₹2,475

⚖️ Your Rights as a Consumer​

Under the Consumer Protection Act, 2019, you are entitled to:
  • Timely Delivery of Services: Services must be rendered within the promised timeframe.
  • Refund for Non-Delivery: If a service is not provided, you are entitled to a full refund.
  • Protection Against Unfair Trade Practices: Misleading assurances and failure to deliver services constitute unfair practices.

✅ Recommended Actions​

  1. Document All Evidence:
    • Gather all relevant documents, including payment receipts, communication records, and any other pertinent information.
  2. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website to lodge your complaint.
    • Provide all relevant details and supporting documents.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Jio Fiber's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum:

⚖️ Legal Precedents Supporting Your Case​


CC/220/2023 - 14 May 2024.
Orissa - Sambalpur - RELIANCE JIO INFOCOMM LIMITED JIO FIBER V/S RONAK AGRAWAL

Ronak Agrawal purchased a Jio connection from Jio company by paying an amount of Rs. 4241/- as cost of six month connection on 08.08.2023. Ronak Agrawal called the customer care of Jio company on to cancel the connection, Jio company’s customer care executive agreed to cancel connection and told that balance unused amount will be refunded as Ronak Agrawal used connection for one month but the subscription fees was paid for six month. Connection was cancelled saying refund will be granted. When no refund granted, then Ronak Agrawal requested to restart it but connection was not restarted. Ronak Agrawal raised Two more complains but no any solution provided by company.

Jio Fiber directed to refund the rest un-use amount to the Complainant and to pay Rs. 15,000/- towards negligence, deficiency in service as Compensation and Rs. 10,000/- towards cost & litigation expenses to the Complainant within 30 days from the date of order, failing which the whole amount will further carry with 9% interest per annum till realization.

RELIANCE JIO INFOCOMM LIMITED JIO FIBER V/S RONAK AGRAWAL - Consumer Court Case - 2024-05-14

Consumer Court Case against RELIANCE JIO INFOCOMM LIMITED JIO FIBER V/S RONAK AGRAWAL - Consumer Court Case against - RELIANCE JIO INFOCOMM LIMITED JIO FIBER
www.consumercourt.in www.consumercourt.in

📌 Additional Tips​

  • Maintain Records: Keep copies of all correspondence and documents related to your case.
  • Follow Up Regularly: Stay in touch with the authorities and follow up on the status of your complaint.
  • Seek Legal Advice: If necessary, consult with a legal professional to explore further options.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...
Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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