Complaint Against Zepto for False Delivery Promise and Unfair Trade Practice.

S

Sehdev Seth

New member
Company Name
Zepto Marketplace Private Limited
Product Name
Gulab Jamun & Chocolate Mousse
Loss Amount
139
Ratings
3.00 star(s)
This is to formally notify Zepto of the unacceptable experience I had today.

I placed an order at 1:30 AM with your advertised promise of 15-minute delivery. After wasting 40 minutes of my time, I contacted your support team and was met with rudeness and zero accountability. Instead of resolving the issue, your agent said, “Do you want to keep it or cancel?” — which is an extremely unprofessional and dismissive response.

Because of your delay, I was forced to cancel the order at 2:10 AM, yet you are now holding my money for 5–7 days, even though the fault is entirely on your side. This is not just poor service — it is unfair trade practice and a violation of consumer rights under Indian law.

I am proceeding to file an official complaint against Zepto with the Consumer Court (NCDRC/National Consumer Helpline) for:

False delivery promises,

Deficiency in service,

Unprofessional customer support behaviour, and

Unnecessary delay in refunding my money.

I expect an immediate refund to my UPI, not after 5–7 days, and a written explanation for this
service failure.
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Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Food Not delivered but payment done'

Hello @Pankaj

I'm sorry to hear about your experience with Zomato regarding order ID 6842707763, where the food was marked as delivered despite not being received, and your refund requests have gone unanswered. This situation constitutes a deficiency in service under the Consumer Protection Act, 2019.

Process to File Consumer Complaint Against Zomato & Get Refund​

Follow the process of filing complaint to get refund from Zomato.

📝 Summary of Your Complaint Against Zomato​

  • Order ID: 6842707763
  • Date: May 2, 2025
  • Items Ordered...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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