Car Complaint Against Policybazaar for Unreasonable Delay, Poor Service, and Mental Harassment

Gagandeep

New member
Model
Glanza
Dealer Name
Policy bazar or mylvs
Company Name
Policy bazar or mylvs
Customer Care Number
92665 44860
Loss Amount
40000
Ratings
5.00 star(s)
Opposite Party Address
Sirhind road patiala
To,
The Hon'ble Consumer Commission,
I would like to lodge a complaint against Policybazaar regarding the poor handling of my car insurance repair claim.
My vehicle has been with the repair workshop arranged through Policybazaar for more than one month, yet the repair work has not been completed, and my car has not been returned. Despite repeated follow-ups, I have not received any satisfactory response or a definite delivery date.
The issues I have faced are as follows:
My car has been kept for over one month without proper repair.
The staff members have behaved rudely and unprofessionally whenever I contacted them for updates.
Different employees have provided contradictory information regarding the repair status.
No clear explanation or timeline has been provided.
I have recordings of my conversations with the staff, which show their unprofessional behaviour and false assurances.
Due to this delay, I have suffered mental stress, inconvenience, and financial hardship.
Vehicle Details:
Job Card No.: 1153
Vehicle Registration No.: PB11DD1761
I request the Hon'ble Consumer Commission to:
Direct Policybazaar to complete the repair work immediately and return my vehicle without further delay.
Take appropriate action against the company for deficiency in service and unfair trade practices.
Award compensation for the mental harassment, inconvenience, and financial loss caused due to the unreasonable delay.
Ensure such negligence is not repeated with other consumers.
I am ready to provide all supporting documents, call recordings, job card, photographs, and any other evidence required for the investigation.
Thank you for your attention to this matter.
Sincerely,
Gagandeep Singh
Vehicle No.: PB11DD1761
Job Card No.: 1153
 
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