Complaint against OYOrooms.com

T

Thakur singh

New member
Hotel Name
OYO
Website Name
oyorooms.com
Customer Care Number
9313931393
Loss Amount
2141
Ratings
3.00 star(s)
Opposite Party Address
9th floor, Spaze Palazo , Sector 69
Gurugram, Haryana
Booked a room thru Oyo online on 11 Nov 2024 for 27 and 28 Nov 2024 and took Rs 2141 in advance. On reaching hotel, owner refused yo entertain my booking. Oyo offered another hotel who also declined. I had to pay in cash for my stay in hotel, thus causing great inconvenience and monetary loss of Rs 2141 which Oyo is declining to return.
 
Hello @Thakur singh Ji,

We have gone through your complaint and understand your frustration regarding the denied hotel bookings, despite having advance booking. Here’s how to proceed:
  1. Escalate with OYO: Contact OYO customer care and demand a written explanation for the denied bookings. Share the chat proof as evidence and request a full refund and compensation for the inconvenience caused.
  2. Send a Legal Notice: If OYO fails to resolve the issue, send a legal notice demanding compensation for deficiency in service and any additional costs incurred.
  3. File a Case: If unresolved, you can file a case in the Consumer Forum. Use the chat proof and all other correspondence as evidence.
Let us know if you need assistance with drafting a legal notice or filing the complaint.

Thanks
 
Oyo will take my mone and not refund me. Because they are saying that they book my hotel . I want to take myoney back because I didn't stay any hotel because where they can say my room was booked on that hotel there no room is available for booking. Although I want to back my money this is my request form oyo .
 
Hello All Members,

It is a common grievance faced by customers of OYO, wherein hotels refuse to allow entry to guests despite valid and confirmed bookings, and further demand payment for the same, even when the customer is in possession of all booking confirmations and related details.

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the OYO customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first email to the customer care department of the OYO (india.grievances@oyorooms.com, escalations@oyorooms.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the OYO a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at OYO Head Office

9th Floor, Spaze Palazo,
Southern Peripheral Road, Sector 69,
Gurugram, Haryana, 1222001, India

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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