Himanshu 1094
New member
- Model
- Ola s1 x 4kwh
- Dealer Name
- Ola haridwar
- Company Name
- Ola Electric Mobility Limited
- Customer Care Number
- 080-3311 3311
- Loss Amount
- 110000
- Ratings
Hello,
I am writing this complaint to report a highly disappointing and unacceptable experience with service support.
I own an Ola electric scooter and recently faced a technical issue in my vehicle. I contacted Ola customer care, and I was assured that my service appointment would be scheduled within 24 hours at the nearest service center.
As promised, I received an appointment at a service center located approximately 24 km away from my residence in Rishikesh, with a time slot between 10:00 AM and 11:00 AM.
However, when I reached the given location on time with my vehicle, I was shocked to discover that there was NO Ola service center at that address. The local shop owner informed me that the service center had already been closed months ago and is no longer operational.
This clearly shows negligence and poor management from Ola’s side, as they are providing outdated or false service center information to customers. Due to this mistake, I suffered:
1. Waste of time and effort
2. Unnecessary travel of 24 km
3. Mental harassment and inconvenience
This kind of irresponsible behavior is completely unacceptable from a company of such scale.
I request the following actions immediately:
1. Compensation for my travel expenses and inconvenience
2. Immediate arrangement of a valid and nearby service appointment with pickup from my home to service center or replacement in case company unable to provide service.
I am writing this complaint to report a highly disappointing and unacceptable experience with service support.
I own an Ola electric scooter and recently faced a technical issue in my vehicle. I contacted Ola customer care, and I was assured that my service appointment would be scheduled within 24 hours at the nearest service center.
As promised, I received an appointment at a service center located approximately 24 km away from my residence in Rishikesh, with a time slot between 10:00 AM and 11:00 AM.
However, when I reached the given location on time with my vehicle, I was shocked to discover that there was NO Ola service center at that address. The local shop owner informed me that the service center had already been closed months ago and is no longer operational.
This clearly shows negligence and poor management from Ola’s side, as they are providing outdated or false service center information to customers. Due to this mistake, I suffered:
1. Waste of time and effort
2. Unnecessary travel of 24 km
3. Mental harassment and inconvenience
This kind of irresponsible behavior is completely unacceptable from a company of such scale.
I request the following actions immediately:
1. Compensation for my travel expenses and inconvenience
2. Immediate arrangement of a valid and nearby service appointment with pickup from my home to service center or replacement in case company unable to provide service.
