advravisingla
New member
- Model
- OLA ELECTRIC S1 AIR
- Dealer Name
- DWARKA OLA SHOWROON RAJAPURI ROAD
- Company Name
- OLA ELECTRIC
- Customer Care Number
- 08033113311
- Loss Amount
- 300000
- Ratings
- Opposite Party Address
- Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, Karnataka - 560034
My name is Ravi Singla, and I am the user/driver of an Ola S1 Air Electric Scooter bearing Registration No. DL-10EV-9249, which is registered in the name of Mr. Arvind Goel (Brother- in-law) and purchased was on 17 feb 2024 from delhi.
I purchased the Ola Care+ Plan on 01.10.2024 by paying ₹4,129/- (Invoice No. 4401279312). This plan included multiple benefits such as:
- Roadside Assistance (RSA)
- Towing Assistance
- Puncture Assistance
- Home Service / Pickup & Drop
- Free Labour Service
- Emergency Assistance
- Free Consumables
- Scooter Health Check
- Parts Coverage (Front/Rear Brake Pads, Wheel Bearings etc.)
- Medical Assistance
- Custody Service
- Hotel Accommodation
However, I did not receive any of these promised benefits.
---
Initial Issue (October 2024 – Bearing Not Available)
In October 2024 itself, my scooter broke down due to a front wheel bearing issue (No. 6201).
I contacted Ola service, but the required part was not available at their service center.
I waited for 2–3 days, but no solution was provided. Finally, I was forced to buy the bearing from outside at my own cost and get it repaired.
---
Failed Service Appointment (16.12.2024)
I booked a home service appointment on 16.12.2024 (Ticket No. 064413810), but:
- No mechanic visited
- No call or update was provided
---
Emergency Breakdown & No Assistance (January 2025)
On 23.01.2025, my scooter’s front wheel jammed completely.
I contacted emergency support around 2 PM, but no assistance was provided till evening.
Later, I was told it would take 4 days, and I was forced to stay on the road overnight without any help.
Again, I had to repair the scooter at my own expense.
---
Misbehavior by Ola Representative (25.01.2025)
On 25.01.2025, I spoke with an Ola representative (Mr. Akram), who behaved rudely and did not provide any solution. I have call recordings as proof.
---
Continuous Appointment Failure & Emails Ignored (Aug–Sept 2025)
- On 20.08.2025, I tried to book a service appointment – no response
- On 25.08.2025, I raised an emergency request due to brake issues – no RSA support
For more than 10 days, I continuously tried booking appointments, but:
- No slots were available
- Service centers refused to accept the scooter
I sent emails on:
- 31.08.2025 – regarding breakdown
- 04.09.2025 – stating no benefits received
- 30.09.2025 – final request before plan expiry
Despite this, no help was provided.
---
Accident Due to Brake Failure (19.12.2025)
Due to continuous negligence and failure to repair the scooter, the brake system failed, resulting in a serious accident on 19.12.2025 at around 10 PM.
The company can verify the location and usage data of the scooter from their system.
---
Injury & Medical Condition
Due to the accident:
- I suffered serious injuries
- My leg bone got dislocated
- I had to undergo surgery (nail/rod implant)
- I incurred heavy medical expenses
I shared all medical reports and documents with Ola via email on 15.02.2026, but still received no help.
---
Continued Negligence (2026)
I again emailed Ola on:
- 02.01.2026
- 15.02.2026
But the company completely ignored my complaints.
---
Conclusion (Negligence by Ola)
This clearly shows:
- Complete deficiency in service
- Gross negligence
- Unfair trade practice
- Mental harassment and financial loss
---
My Demand:
I request strict action against Ola Electric and demand:
- Refund of ₹4,129/- (Ola Care+ Plan)
- Rs. 3,00,000 Compensation for my injury, medical expenses, and harassment
Ola’s negligence has caused me serious physical, mental, and financial suffering.
---
Name: Ravi Singla
email- advravisingla@gmail.com
I purchased the Ola Care+ Plan on 01.10.2024 by paying ₹4,129/- (Invoice No. 4401279312). This plan included multiple benefits such as:
- Roadside Assistance (RSA)
- Towing Assistance
- Puncture Assistance
- Home Service / Pickup & Drop
- Free Labour Service
- Emergency Assistance
- Free Consumables
- Scooter Health Check
- Parts Coverage (Front/Rear Brake Pads, Wheel Bearings etc.)
- Medical Assistance
- Custody Service
- Hotel Accommodation
However, I did not receive any of these promised benefits.
---
Initial Issue (October 2024 – Bearing Not Available)
In October 2024 itself, my scooter broke down due to a front wheel bearing issue (No. 6201).
I contacted Ola service, but the required part was not available at their service center.
I waited for 2–3 days, but no solution was provided. Finally, I was forced to buy the bearing from outside at my own cost and get it repaired.
---
Failed Service Appointment (16.12.2024)
I booked a home service appointment on 16.12.2024 (Ticket No. 064413810), but:
- No mechanic visited
- No call or update was provided
---
Emergency Breakdown & No Assistance (January 2025)
On 23.01.2025, my scooter’s front wheel jammed completely.
I contacted emergency support around 2 PM, but no assistance was provided till evening.
Later, I was told it would take 4 days, and I was forced to stay on the road overnight without any help.
Again, I had to repair the scooter at my own expense.
---
Misbehavior by Ola Representative (25.01.2025)
On 25.01.2025, I spoke with an Ola representative (Mr. Akram), who behaved rudely and did not provide any solution. I have call recordings as proof.
---
Continuous Appointment Failure & Emails Ignored (Aug–Sept 2025)
- On 20.08.2025, I tried to book a service appointment – no response
- On 25.08.2025, I raised an emergency request due to brake issues – no RSA support
For more than 10 days, I continuously tried booking appointments, but:
- No slots were available
- Service centers refused to accept the scooter
I sent emails on:
- 31.08.2025 – regarding breakdown
- 04.09.2025 – stating no benefits received
- 30.09.2025 – final request before plan expiry
Despite this, no help was provided.
---
Accident Due to Brake Failure (19.12.2025)
Due to continuous negligence and failure to repair the scooter, the brake system failed, resulting in a serious accident on 19.12.2025 at around 10 PM.
The company can verify the location and usage data of the scooter from their system.
---
Injury & Medical Condition
Due to the accident:
- I suffered serious injuries
- My leg bone got dislocated
- I had to undergo surgery (nail/rod implant)
- I incurred heavy medical expenses
I shared all medical reports and documents with Ola via email on 15.02.2026, but still received no help.
---
Continued Negligence (2026)
I again emailed Ola on:
- 02.01.2026
- 15.02.2026
But the company completely ignored my complaints.
---
Conclusion (Negligence by Ola)
This clearly shows:
- Complete deficiency in service
- Gross negligence
- Unfair trade practice
- Mental harassment and financial loss
---
My Demand:
I request strict action against Ola Electric and demand:
- Refund of ₹4,129/- (Ola Care+ Plan)
- Rs. 3,00,000 Compensation for my injury, medical expenses, and harassment
Ola’s negligence has caused me serious physical, mental, and financial suffering.
---
Name: Ravi Singla
email- advravisingla@gmail.com