manisharora01
New member
- Company Name
- make my trip
- Website Name
- https://supportz.makemytrip.com/Mima/MyRequests/?entityKey=NU211941118063846&ticketId=21241370995785600
- Customer Care Number
- (0124) 5045105
- Loss Amount
- 2431
- Ratings
I am writing to formally escalate a serious issue regarding a failed bus booking made through your platform on 9th [Month] 2025, for 6 passengers. Despite completing the payment, the booking failed, and I have yet to receive a refund.
Details of the Transaction:
Booking Date: 9th April 2025
Mode of Payment: PhonePe
Bank Used: RBL Bank
Amount Paid: ₹ 2431
Booking ID: NU211941118063846
PhonePe Transaction ID: T2504091341082646050958
Upon contacting your customer care, I was told to wait for 72 hours, which I did patiently. However, no refund has been initiated, and your support team continues to give misleading information. I was even advised to contact RBL Bank, who confirmed that the amount was successfully transferred to MakeMyTrip. Therefore, the delay or loss of funds is clearly your responsibility.
I have attached:
Bank statement from RBL Bank showing the deduction
PhonePe transaction proof
Screenshots of email and call communication (if needed)
This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.
As per the Consumer Protection Act, 2019, this constitutes deficiency in service and unfair trade practices. I now demand the following:
Immediate refund of the original booking amount
Compensation of ₹2,00,000 for damages caused due to the failed trip, misguidance, and mental stress
If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.
I hope MakeMyTrip values its customers and takes responsibility for its system failures.
Statement password-103471960
Sincerely,
[Your Full Name]
Details of the Transaction:
Booking Date: 9th April 2025
Mode of Payment: PhonePe
Bank Used: RBL Bank
Amount Paid: ₹ 2431
Booking ID: NU211941118063846
PhonePe Transaction ID: T2504091341082646050958
Upon contacting your customer care, I was told to wait for 72 hours, which I did patiently. However, no refund has been initiated, and your support team continues to give misleading information. I was even advised to contact RBL Bank, who confirmed that the amount was successfully transferred to MakeMyTrip. Therefore, the delay or loss of funds is clearly your responsibility.
I have attached:
Bank statement from RBL Bank showing the deduction
PhonePe transaction proof
Screenshots of email and call communication (if needed)
This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.
As per the Consumer Protection Act, 2019, this constitutes deficiency in service and unfair trade practices. I now demand the following:
Immediate refund of the original booking amount
Compensation of ₹2,00,000 for damages caused due to the failed trip, misguidance, and mental stress
If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.
I hope MakeMyTrip values its customers and takes responsibility for its system failures.
Statement password-103471960
Sincerely,
[Your Full Name]
