Complaint Against MakeMyTrip for Deficiency in Service and Refund Issues

[manisharora01]

Company Name

make my trip

Website Name

https://supportz.makemytrip.com/Mima/MyRequests/?entityKey=NU211941118063846&ticketId=21241370995785600

Customer Care Number

(0124) 5045105

Loss Amount

2431

Ratings

1.00 star(s)

I am writing to formally escalate a serious issue regarding a failed bus booking made through your platform on 9th [Month] 2025, for 6 passengers. Despite completing the payment, the booking failed, and I have yet to receive a refund.

Details of the Transaction:
Booking Date: 9th April 2025

Mode of Payment: PhonePe

Bank Used: RBL Bank

Amount Paid: ₹ 2431

Booking ID: NU211941118063846

PhonePe Transaction ID: T2504091341082646050958

Upon contacting your customer care, I was told to wait for 72 hours, which I did patiently. However, no refund has been initiated, and your support team continues to give misleading information. I was even advised to contact RBL Bank, who confirmed that the amount was successfully transferred to MakeMyTrip. Therefore, the delay or loss of funds is clearly your responsibility.

I have attached:

Bank statement from RBL Bank showing the deduction

PhonePe transaction proof

Screenshots of email and call communication (if needed)

This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.

As per the Consumer Protection Act, 2019, this constitutes deficiency in service and unfair trade practices. I now demand the following:

Immediate refund of the original booking amount

Compensation of ₹2,00,000 for damages caused due to the failed trip, misguidance, and mental stress

If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.

I hope MakeMyTrip values its customers and takes responsibility for its system failures.

Statement password-103471960

Sincerely,
[Your Full Name]

 

[TeamMember]

Hello @manisharora01

We suggest you to first contact your bank to know the refund status.

Thanks

 

[Midhat Yassin]

I have also faced the same issue. My credit card was deducted twice by booking amount and no booking was made. When I tried to contact customer care it said no failed booking from last 10 hrs..the App showed refund to be initiated within 2 3 days but its been 4 days already nothing has happened. Further when I tried to raise refund ticket from app it crashed showing error. The company is like working blind end where you don't know where your money will go and whom to contact..I have been charged 24k total for no booking and no refund has been initiated also. Attached is the screenshot showing the failed booking proof.

 

[DUSHRAJ25]

Refund is not received. Kindly expedite your process. The following message is received from your end.


Dear Customer

This is to confirm that we have generated refund request for unsuccessful MakeMyTrip Booking ID NR2423825543182452}. Refund would be processed in up to 3 working days.

To know the updated refund status for the cancellation, Please click here here.

We regret the inconvenience caused.

Team MakeMyTrip
India Phone: 0124- 462 8765 (Standard Charges Apply).

Note : In case of Cancellation by the passenger, Service Tax will not refunded by Railways, effective 1 July 2012, as per Finance Bill 2012.

We recommend you browse our FAQs section for more information on the Refund process.

P.S.: This is a system generated email. Please do not reply to this email.

 

[Sumeet Kumar]

R/Sir/Madam,

I booked my 03 (Three) flight tickets of your airlines on 26.01.2026 through make my trip app from Barcelona to New Delhi and New Delhi to Barcelona . I paid full amount of these three tickets. But on the same day, from your side only 01 ticket of Sh. Narinder Singh was confirmed and other 02 tickets i.e. Moni Sharma and Nurvi Sharma Singh was cancelled from airline side.

As per your information my full refund of these 02 tickets was already intiated because these tickets was cancelled from airline side. But still now no refund has been received to me. I already in so much trouble from your side.

Therefore, you are requested to kindly refund my hardship earned money as earliest as poosile because I already waited from long time i.e. more than one month.

I shall be very thankful to you, if you refund my full amount as earliest as possible, otherwise I will take legal action against all the involved persons.

 

[Sophia D]

I faced issue by make my trip of my flight booking from Mumbai to Kochi round trip . SpiceJet flight was cancelled due to operational reasons . Asked MMT for a full refund of my SpiceJet flight from Mumbai - Kochi but MMT cancelled my complete booking of return flight too . Now AKASA AIR can help me coz MMT cancelled my flight . Why is MMT scamming people ?!?!

 

[Sophia D]

Here the proof i sent to make my trip only for SpiceJet flight . So why has make my trip cancelled my akasa air flight ???

 

[TeamMember]

But still now no refund has been received to me. I already in so much trouble from your side.

Please share the current status of refund.