Complaint Against Joy E-Bike – Warranty Claim and Service Delay

P

Pradeepyadav

New member
Model
MD922WE10NM764456
Dealer Name
BHARAT EV
Company Name
JOY E-BIKE
Customer Care Number
1800120055500
Loss Amount
32000
Ratings
3.00 star(s)
Opposite Party Address
MIF B 29 Vikas Nagar Colony Gorakhpur 273007
Dear Team,

This is to inform you that I bought a Joy e-Bike from Bharat EV (Dealer) on 17-07-2023 and after one year battery issue occured which is in warranty period. Beacause of this battery issue I checked with the customer service of Joy E-Bike and they told me to visit lucknow service center along with the battery. I went to lucknow service center and I have been told to submit the battery and will be replaced in one week. Now it's been one year since I have been chasing them to replace the battery. I contact them many a times though they are refusing to resolve my issue.

I am lodging this complaint with lots of hope and I am sick and tired chasing them. I bought this bike with my hard earned money. Please look into this matter and help me in resolving it. I have attached all the relevent documents which may help you in order to proceed further.

Regards
Gita Yadav
W/O Pradeep Yadav
 

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Hello @Pradeepyadav

We have carefully reviewed your complaint against Joy E-Bike and their dealer Bharat EV, Gorakhpur.

As per your submission, you purchased a Joy E-Bike on July 17, 2023 from Bharat EV. After approximately one year of use, a battery issue developed which falls within the warranty period. Upon contacting Joy E-Bike's customer service, you were directed to visit the Lucknow service centre and submit the battery for replacement, with a commitment of one week's turnaround time. However, it has now been nearly one full year since you submitted the battery, and despite repeated follow-ups, neither the battery has been replaced nor has any satisfactory response been provided. The estimated loss amount is ₹32,000.

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

Director / Head of Customer Service
Ward Wizard Innovations & Mobility Ltd. (Joy E-Bike)
Plot No. A-53/4, MIDC Industrial Area, Taloja,
Navi Mumbai, Maharashtra – 410208

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.

Thanks
 
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