Complaint against IFB services

N

navyasri

New member
Loss Amount
50000
Ratings
1.00 star(s)
We purchased a washing machine from IFB company, costing approximately ₹50,000, expecting quality and reliable service. However, we’ve been facing continuous issues with the machine since December 2024.
Despite registering multiple complaints over the past few months, the problem has not been resolved properly. The same issue keeps recurring, and the service team has not provided a permanent solution.
 

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Dear @navyasri ,


We have reviewed your details concerning the unsatisfactory service provided by IFB Services. Such experiences can be distressing, especially when expectations of quality and reliability are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving inadequate service and performance issues, falls under this definition.

Recommended Actions:​

1. Immediate Steps:​

  • Document All Communications: Keep records of all interactions with IFB, including emails, call logs, and service requests.

2. Escalation:​

Documentation Required:​

  • Proof of purchase (invoice or receipt).
  • Service request numbers and correspondence with IFB.
  • Any other relevant documents supporting your claim.
  • Case files: INDEX, MEMO, EVENTS, AFFIDAVIT and PROFORMA.


Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
என்னுடைய வாஷிங் மெஷின் க்கு amc போட்டுள்ளேன் அதில் டிரம் பிரச்னை என்று கூறி மாற்றி கொடுத்த அடுத்த நாளே டிரம் புடிங்கி கொண்டு வந்துள்ளது பல முறை கூறியும் இன்னும் சரி செய்து கொடுக்கவும் இல்லை nemax எலக்ட்ரானிக்ஸ் என்று ஒரு டுபாகூரு francise கொடுத்து ifb கம்பெனி மற்றும் nemax எலக்ட்ரினிக்ஸ் சேர்ந்து கூட்டு கொள்ளை செய்கிறாறார்கள் ifb customer care ல் புகார் செய்தால் அது அதை விட கேவலமா இருக்கு இதற்க்கு என்ன செய்ய வேண்டும்
 
I have been troubled by this machine for the past 3 years. The clothes don’t get washed properly — water remains in them and they don’t dry either. And when I use the dry mode, the machine shakes violently and makes a loud noise, as if it’s going to fall over. I’ve been filing complaints continuously for the last 3 years. If this machine is not exchanged now, I will go to the Consumer Court and file a complaint against you. This is the worst product — it has caused me both mental and financial distress. Your service is extremely poor.
 
Dear IFB Customer Care Team,

I am writing to express my extreme dissatisfaction with the complete non-functionality of my IFB washing machine, which has not been working for the past six days.
They call me every morning and ask for my home address and location. When I told them my location, they said it wasn't in my area. This has been going on for the last five days.
I have attached everything.


Product Details:

· Model: [TL421PKMAN122. IFB Washing Machine]
· Date of Purchase: 27/02/2026
· Warranty Status: [Under warranty. Warranty registration no 26828771.

Despite multiple attempts to reach your service team, there has been no resolution – no technician visit, no timeline for repair, and no ETA on when the machine will be made operational.

This prolonged downtime is causing significant disruption to my daily household routine. Six days without a working washing machine is unacceptable, especially for an appliance from a brand that claims to offer reliable after-sales support.

I expect the following immediately:

1. A service technician assigned to visit my home within 24 hours.
2. A clear diagnosis and repair plan, with parts (if needed) arranged urgently.
3. Compensation or an escalation path if this is not resolved within 48 hours.

Please treat this as my final attempt to resolve this amicably before I escalate to consumer forums, social media, and the National Consumer Helpline (1915). I also reserve the right to seek a replacement or refund under the Consumer Protection Act if the issue persists.

My contact details:
Name: Sushil Pramanik
Address: plot 190 st 09 magadh enclave 2 noida sector 145. Pin 201305
Phone:8742906008 ALT. 9810917356
Email: spramanik101988@gmail.com
 
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