Complaint against IFB services

[navyasri]

Loss Amount

50000

Ratings

1.00 star(s)

We purchased a washing machine from IFB company, costing approximately ₹50,000, expecting quality and reliable service. However, we’ve been facing continuous issues with the machine since December 2024.
Despite registering multiple complaints over the past few months, the problem has not been resolved properly. The same issue keeps recurring, and the service team has not provided a permanent solution.

 

[TeamMember]

Dear @navyasri ,


We have reviewed your details concerning the unsatisfactory service provided by IFB Services. Such experiences can be distressing, especially when expectations of quality and reliability are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving inadequate service and performance issues, falls under this definition.

Recommended Actions:​

1. Immediate Steps:​

• Document All Communications: Keep records of all interactions with IFB, including emails, call logs, and service requests.

2. Escalation:​

• File a Complaint with the Consumer Forum: Approach the appropriate Online Consumer Disputes Redressal Commission seeking redressal for the deficiency in service.

Documentation Required:​

• Proof of purchase (invoice or receipt).
• Service request numbers and correspondence with IFB.
• Any other relevant documents supporting your claim.
• Case files: INDEX, MEMO, EVENTS, AFFIDAVIT and PROFORMA.

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Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team