Ashishs
New member
- Hotel Name
- NA
- Company Name
- Goibibo.com
- Website Name
- https://www.goibibo.com/
- Customer Care Number
- 0124-6280407
- Loss Amount
- 57825
- Ratings
- Opposite Party Address
- MakeMyTrip (India) Private Limited
19th Floor, Tower A/B/C, Epitome Building No. 5,
DLF Cyber City, DLF Phase III,
Gurugram Haryana - 122002
Subject: Complaint Against Goibibo for Non-Processing of Refund for Airline-Cancelled Flight
I wish to lodge a formal complaint against Goibibo regarding the non-processing of my refund for an airline-cancelled flight.
Booking ID: GOFLISTAJ1GK5567814
PNR: BHHSYG
The flight booked through Goibibo was cancelled by the airline on 21 March 2026. Immediately after the cancellation, I raised a refund request with Goibibo. However, despite the lapse of more than four months, I have still not received my refund.
Over the last several months, I have contacted Goibibo customer support numerous times to seek an update. On every occasion, I have been informed that the matter has been "escalated internally." Unfortunately, this has become a repeated, generic response with no actual progress. No refund has been processed, no definite timeline has been provided, and no meaningful explanation has been offered for the continued delay.
As a customer, I have fulfilled all my obligations, and there is no justification for withholding my refund for such an unreasonable period, particularly when the flight itself was cancelled by the airline. The prolonged delay, coupled with the lack of accountability and ineffective grievance resolution, has caused considerable inconvenience and frustration.
I request that Goibibo be directed to:
Sincerely,
Ashish Sachdev
I wish to lodge a formal complaint against Goibibo regarding the non-processing of my refund for an airline-cancelled flight.
Booking ID: GOFLISTAJ1GK5567814
PNR: BHHSYG
The flight booked through Goibibo was cancelled by the airline on 21 March 2026. Immediately after the cancellation, I raised a refund request with Goibibo. However, despite the lapse of more than four months, I have still not received my refund.
Over the last several months, I have contacted Goibibo customer support numerous times to seek an update. On every occasion, I have been informed that the matter has been "escalated internally." Unfortunately, this has become a repeated, generic response with no actual progress. No refund has been processed, no definite timeline has been provided, and no meaningful explanation has been offered for the continued delay.
As a customer, I have fulfilled all my obligations, and there is no justification for withholding my refund for such an unreasonable period, particularly when the flight itself was cancelled by the airline. The prolonged delay, coupled with the lack of accountability and ineffective grievance resolution, has caused considerable inconvenience and frustration.
I request that Goibibo be directed to:
- Process the pending refund immediately.
- Provide a written explanation for the excessive delay in processing the refund.
- Provide a definite timeline for crediting the refund to my original payment method.
- Ensure that such unreasonable delays in refund processing are not experienced by other consumers.
Sincerely,
Ashish Sachdev
