Complain against Goibibo- Refund delayed, No contact with customer service : Booking id - GOFLDSTAK77X8905501

Smit

Smit

New member
Company Name
Goibibo
Website Name
Goibibo
Customer Care Number
01246280407
Loss Amount
4200
Ratings
4.00 star(s)
I have booked flight 9I 926 by Alliance air for date 24 March 2026. The booking was made via Goibibo app. The flight unfortunately was canceled by the airline. I have raised a refund request on Goibibo but I do not see any progress on it since 10 days. I tried reaching out to the customer care helpline but never got through to the specialist who could help me with the status. The refund amount mentioned is also partial as I had booked for around 4200 Rs. As the flight was canceled by the airline I am entitled to a full refund but Goibibo did not provide any clarification for the same as well along with delaying the refund process and no email id given to register grievances, while the customer helpline number does not prove helpful even after calling multiple times
 

Attachments

  • Screenshot_20260328_172659_Goibibo.jpg
    Screenshot_20260328_172659_Goibibo.jpg
    237.4 KB · Views: 1
  • Screenshot_20260328_172043_Goibibo.jpg
    Screenshot_20260328_172043_Goibibo.jpg
    214.7 KB · Views: 1
Hello @Smit

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns, and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Goibibo a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Goibibo Head Office.

Goibibo (India) Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram – 122001

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Back
Top