Akasa air flight cancelled and rescheduled to 24hrs without accommodation

S

Snkamath

New member
Hotel Name
Akasa air
Company Name
Akasa air
Website Name
Www.akasaair.com
Customer Care Number
9606112131
Loss Amount
50000
Ratings
4.00 star(s)
Opposite Party Address
Akasa air
Hi Team,

My flight got cancelled after checkin (3hrs before taking off).

1. Communication wasn’t given on time as my flight was scheduled at 9.20 later got shifted to 11am. Thereafter when I reached airport i got the information On cancellation.
2. After lot of conversation and back and forth they booked my flight but not helping me with accommodations whereas it is clearly Stated in attached document by DGCA which is a government guideline that airlines are bound to provide accommodation, flights and refreshments. Else airlines need to pay 400% refund.


Let us know which one would be provided as the tickets are booked.

Being a girl my entire group has left as per their scheduled flight and i am literally on road. Who would be responsible for my safety? My number is also not operational as I an in Kashmir.

Alternate number is
70067 11971 and
95990 74414
of a person i know.
 
Hello @Snkamath Ji,
Snkamath said:
My number is also not operational as I an in Kashmir.
Click to expand...
This is not acceptable at all... You have a very strong reason to file a case against the akasa air.
Snkamath said:
it is clearly Stated in attached document by DGCA which is a government guideline that airlines are bound to provide accommodation, flights and refreshments. Else airlines need to pay 400% refund.
Click to expand...
Please share the document so that we can guide you accordingly.

Waiting for your reply.
 
Dear Team, Under Delays and Refunds area -https://www.dgca.gov.in/digigov-portal/?page=jsp/dgca/InventoryList/headerblock/knowYour/index_files/KYR_portal.html.

That day all the flights got rescheduled but all of them flew. It was cancelled less than 3hrs before the takeoff which caused a lot of inconvenience. The airline was liable to arrange accommodation and refreshments.
 
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