Car Urgent Escalation regarding safety and issues

M

MANPREET KAUR

New member
Model
Slavia
Dealer Name
Speedworks skoda Fazalganj
Company Name
Skoda
Loss Amount
1
Ratings
2.00 star(s)
Opposite Party Address
piyush.arora@skoda-vw.co.in
Dear Mr. Piyush Arora and Skoda India Management Team,

I am writing this email with extreme disappointment regarding the quality of my Skoda Slavia and the lack of response from Skoda Customer Care.

Vehicle Details:

- Vehicle: Skoda Slavia
- Dealer: Speedwork Skoda, Fazalganj, Kanpur
- Vehicle Age: Approximately 5 Months

Despite purchasing a premium vehicle and investing a significant amount of money, I am facing serious quality and safety concerns:

1. Interior parts of the vehicle are coming out on their own.
2. Brake/pedal assembly appears loose and unstable, raising serious safety concerns.
3. The overall quality of certain components is not what a customer expects from a brand like Skoda.
4. I have already raised my concerns with Customer Care, but I have not received any satisfactory response or resolution.

As a customer, I chose Skoda because of its reputation for quality, engineering, and safety. Unfortunately, my experience has been completely opposite. It is unacceptable that a nearly new vehicle is showing such issues within just a few months of purchase.

This matter is not only about inconvenience but also about vehicle safety. I request immediate intervention from the senior management and a thorough inspection of my vehicle by an authorized technical team.

I expect:

- A written response from Skoda India within 48 hours.
- A complete technical inspection of the vehicle.
- A permanent resolution of all defects.
- Clarification on how such issues have occurred in a vehicle that is only 5 months old.

In case I do not receive a satisfactory response, I will be compelled to escalate the matter through the National Consumer Helpline, Consumer Commission, and other appropriate regulatory forums.

I sincerely hope Skoda India will treat this matter with the seriousness it deserves and restore my confidence in the brand.

Regards,

Navdeep Singh Chawla
Kanpur, Uttar Pradesh
Mobile: 8840256673
Vehicle Registration Number:UP 78 JF 9682
 
MANPREET KAUR said:
Dear Mr. Piyush Arora and Skoda India Management Team,

I am writing this email with extreme disappointment regarding the quality of my Skoda Slavia and the lack of response from Skoda Customer Care.

Vehicle Details:

- Vehicle: Skoda Slavia
- Dealer: Speedwork Skoda, Fazalganj, Kanpur
- Vehicle Age: Approximately 5 Months

Despite purchasing a premium vehicle and investing a significant amount of money, I am facing serious quality and safety concerns:

1. Interior parts of the vehicle are coming out on their own.
2. Brake/pedal assembly appears loose and unstable, raising serious safety concerns.
3. The overall quality of certain components is not what a customer expects from a brand like Skoda.
4. I have already raised my concerns with Customer Care, but I have not received any satisfactory response or resolution.

As a customer, I chose Skoda because of its reputation for quality, engineering, and safety. Unfortunately, my experience has been completely opposite. It is unacceptable that a nearly new vehicle is showing such issues within just a few months of purchase.

This matter is not only about inconvenience but also about vehicle safety. I request immediate intervention from the senior management and a thorough inspection of my vehicle by an authorized technical team.

I expect:

- A written response from Skoda India within 48 hours.
- A complete technical inspection of the vehicle.
- A permanent resolution of all defects.
- Clarification on how such issues have occurred in a vehicle that is only 5 months old.

In case I do not receive a satisfactory response, I will be compelled to escalate the matter through the National Consumer Helpline, Consumer Commission, and other appropriate regulatory forums.

I sincerely hope Skoda India will treat this matter with the seriousness it deserves and restore my confidence in the brand.

Regards,

Navdeep Singh Chawla
Kanpur, Uttar Pradesh
Mobile: 8840256673
Vehicle Registration Number:UP 78 JF 9682
Click to expand...
Dear Team,


I received a call from your team earlier and shared all the issues I am facing with my car. I was given an appointment for 28/06/2026 to pick up the vehicle for inspection/repair.


However, today I have neither received any call nor has anyone come to pick up the car. My issues are still unresolved.


This delay is causing significant inconvenience. I request you to arrange the vehicle pickup immediately and resolve the issues at the earliest. Please update me on the status as soon as possible.
 
Hello @MANPREET KAUR

We have carefully reviewed the details of your complaint against Skoda India and their dealer, Speedwork Skoda, Fazalganj, Kanpur.

As per details, your Skoda Slavia (Registration No. UP 78 JF 9682), purchased approximately 5 months ago, has been showing serious quality and safety defects. The issues reported by you are as follows:

- Interior parts of the vehicle are coming loose and falling off on their own.
- The brake and pedal assembly appears loose and unstable, posing a direct safety risk.
- The overall build quality of several components is well below the standards expected from a premium brand like Skoda.

Despite raising these concerns with Skoda Customer Care, you did not receive any satisfactory response or resolution. You subsequently escalated the matter to Mr. Piyush Arora and the Skoda India Management Team, requesting a written response within 48 hours, a full technical inspection, permanent resolution of all defects, and a clarification on how such issues could arise in a nearly new vehicle.

In a follow-up update on June 28, 2026, you mentioned that although a Skoda team member had called and an appointment was given for vehicle pickup on June 28, 2026, neither a call was received nor did anyone arrive to collect the vehicle, leaving all issues unresolved to date.

To take this matter forward, you will need to file a formal case against Skoda India. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks
 
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