mrighankoshekhar
New member
- Company Name
- Eternal limited (Zomato)
- Product Name
- Zomato food deliver app
- Loss Amount
- 537.00
- Ratings
I had placed an order on Zomato. I did not receive it. It showed as delivered, but no one came to deliver it. Raised the issue with in-app customer support; they were slow to respond at first.
After repeated messages, they connected me with the delivery partner and then arranged a conference call with Zomato support. After half an hour of multiple versions of concocted stories, they concluded that the order was left outside my door. Neither did the support staff help redress the issue, nor was a refund initiated.
After repeated messages, they connected me with the delivery partner and then arranged a conference call with Zomato support. After half an hour of multiple versions of concocted stories, they concluded that the order was left outside my door. Neither did the support staff help redress the issue, nor was a refund initiated.
