Zepto restricted my account and Customer support misbehaved with me!!

Shagun Sharma

Shagun Sharma

New member
Company Name
Zepto
Product Name
Zepto
Loss Amount
100
Ratings
1.00 star(s)
Zepto's actions are appalling. They restricted my account without warning or explanation, despite my long-standing loyalty and numerous purchases. Their customer support refused to justify this decision, citing a permanent restriction without any grounds. The executive, Mr. Rusheel, was utterly unprofessional, dismissive, and rude, cutting off our conversation mid-way. This kind of behavior is not only unacceptable but also a clear indication of their disregard for customer satisfaction. I demand immediate reactivation of my account, compensation for the distress and financial loss caused, and action against the executive for his unprofessional conduct. Their failure to address these concerns will lead me to explore further action.
 

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Hello @Shagun Sharma

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

S

Thread 'AMUL DICED CHEESE'

This is to address you that I purchased an Amul product i.e. Amul diced cheese 200gm on 8 jan 2025 from Zepto but after my purchase I opened the pack after a week and I found that it has fungus in it. I mean it has blue color fungus in it. As I was hospitalised for a month I could not lodge the complaint.
Same thing reported to Amul Customer care as well. According to them their local team were suppose to visit my place according to 9th Mar 2025 communication. But no response i have received yet.
I just want to know if a product is within Expiry Date how does it get fungus in it? Is this...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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