Zepto order not delivered but showing it has been delivered.

25amysingh

25amysingh

New member
Seller Name
Zepto
Company Name
Zepto private limited
Product Name
Lettuce green, milk cow, cadbury 5 star, kurkure puffcorns
Website Name
https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.zeptonow.com/&ved=2ahUKEwia3fHUru6NAxWQV3ADHVDPJ04QFnoECAwQAQ&sqi=2&usg=AOvVaw2PphALnRubECz2_q9v1NNm
Customer Care Number
9892991021
Loss Amount
122
Ratings
1.00 star(s)
Opposite Party Address
Zepto private limited, headquarter bengaluru
I ordered lettuce, milk, chocolate and kurkure chips from zepto on 10th June 25. It was showing it would be delivered within 8 mins. When I checked it was over 40-45 mins. It was showing the product was delivered which I never received it. when i tried to contact their support chat, bot denied to give me a refund, which I never received. I also checked the hotel reception if it was delivered with them, but no. The delivery partner didn't even call before delivery, and when I tried to contact him, he didn't pick it up. I did for 6-7 times. If the product was delivered correctly, why he hesitate to pick up the call in the first place? I told support team as well i need to talk with the delivery partner, but they denied. This is totally unacceptable. I literally waited for my basic things it wasn't that expensive but the products never came. We, as a consumer, trust these website which has a fraud system and delivery partners. Order number - QTQOHGGYQ54225
 
Hello @25amysingh

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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