Deepdaya8389
New member
- Seller Name
- Geddit Convenience private limited
- Company Name
- Zepto
- Product Name
- Banana chekara keli
- Website Name
- www.zepto.com
- Customer Care Number
- Na
- Loss Amount
- 191
- Ratings
- Opposite Party Address
- Na
I Have been ordering through Zepto and recently they have started an otp system while delivering the order. I ordered a iron tawa and it has complete scratches on it and was damaged. I reached out to the customer support and they replied that the product was in good condition at the time of delivery. What does that even mean? Like only if I accept an order by verifying the OTP it doesn't mean that the product delivered is in good condition. This is the reply they sent me again and again. " Dear Uppari Deepika,
Thank you for contacting us.
We understand your concern regarding the condition of the item delivered.
The delivery images associated with the order have been carefully reviewed, and it has been confirmed that the product was handed over in intact condition.
Based on this verification, the request cannot be processed further with seller.
Thank you for your understanding.
Best Regards,
Support Team Zepto
Such a robotic answer through email. The chat support is never available. They're just playing with our hard earned money. This is not the first instance I have been complaining about different things ordered but every time they respond the same way. They doesn't want to help at all. I am so frustrated with the experience. Never going to order from here. They should be charged for this ridiculous behaviour. I also ordered banana today and I have shared the picture of the same
Thank you for contacting us.
We understand your concern regarding the condition of the item delivered.
The delivery images associated with the order have been carefully reviewed, and it has been confirmed that the product was handed over in intact condition.
Based on this verification, the request cannot be processed further with seller.
Thank you for your understanding.
Best Regards,
Support Team Zepto
Such a robotic answer through email. The chat support is never available. They're just playing with our hard earned money. This is not the first instance I have been complaining about different things ordered but every time they respond the same way. They doesn't want to help at all. I am so frustrated with the experience. Never going to order from here. They should be charged for this ridiculous behaviour. I also ordered banana today and I have shared the picture of the same
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