manav211
New member
- Company Name
- Zepto
- Product Name
- Grocery Order
- Loss Amount
- 610
- Ratings
There were a total of 12 items that I had ordered on 17th September 8:22pm out of which only 9 were delivered. The missing items in question are the 2 Sunpure Oil pouches and the crate of 30 eggs. On raising a complaint on the Zepto app, it immediately hits me with the unhelpful message of emailing them the details rather than an agent connecting live and resolving the issue. After sending the email, I got the scripted response that the seller has verified the items and there were no shortcomings from their end. I sent the support team a screenshot which clearly shows that the total number of items that were ordered is 12 and only 9 items were in order. Attaching it here as well.
On talking with the support agent, I had such an unpleasant experience as I kept getting the same response that they cannot provide any other resolution. I simply asked if I can get an answer about this 9 and 12 discrepancy seen on the app or if the call can be transferred to the floor manager but again received the same response which was very unhelpful. The conversation ended up going in circles and in the end the agent simply refused to answer anything else and told me to disconnect the call. This is unacceptable from a company of Zepto's size, the negative experience has definitely made me switch apps next time I place an order.
On talking with the support agent, I had such an unpleasant experience as I kept getting the same response that they cannot provide any other resolution. I simply asked if I can get an answer about this 9 and 12 discrepancy seen on the app or if the call can be transferred to the floor manager but again received the same response which was very unhelpful. The conversation ended up going in circles and in the end the agent simply refused to answer anything else and told me to disconnect the call. This is unacceptable from a company of Zepto's size, the negative experience has definitely made me switch apps next time I place an order.
