Kais khan
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Flipkart SuperCoins / IndusInd Bank Reward Points
- Website Name
- Flipkart.com
- Customer Care Number
- +91 44-67490200
- Loss Amount
- 14825
- Ratings
Subject: Complaint regarding wrongful expiry of ₹15,000 worth of Flipkart SuperCoins/Reward Points
I am a long-standing Flipkart customer. Around ₹15,000 worth of Flipkart SuperCoins/Reward Points were credited to my Flipkart account through the IndusInd Bank option. At the time of adding/redeeming these points, the expiry was clearly shown as March 2027.
I selected Flipkart for redemption because it is a trusted platform and I intended to use these points for purchasing electronics for my sister's wedding. However, the points were expired before the displayed expiry date, without any proper prior SMS, call or clear notification informing me of such early expiry.
I contacted Flipkart customer support several times and provided the relevant details and proof. However, despite repeated follow-ups, my issue has not been resolved. I have only received generic responses stating that the matter is being checked with the concerned team.
I consider this unfair because I relied on the expiry information displayed by Flipkart while deciding to keep and use these points. I have also been a regular/old customer of Flipkart and had Flipkart Black membership recently.
I request the concerned authority to direct Flipkart to restore the full ₹15,000 worth of points/reward value to my account and allow me to redeem them. If restoration is technically not possible, I request an equivalent monetary compensation/credit for the value of the expired points, along with appropriate compensation for the inconvenience caused.
I am attaching screenshots, emails and other available proof regarding the points, expiry information and my communication with Flipkart.
I am a long-standing Flipkart customer. Around ₹15,000 worth of Flipkart SuperCoins/Reward Points were credited to my Flipkart account through the IndusInd Bank option. At the time of adding/redeeming these points, the expiry was clearly shown as March 2027.
I selected Flipkart for redemption because it is a trusted platform and I intended to use these points for purchasing electronics for my sister's wedding. However, the points were expired before the displayed expiry date, without any proper prior SMS, call or clear notification informing me of such early expiry.
I contacted Flipkart customer support several times and provided the relevant details and proof. However, despite repeated follow-ups, my issue has not been resolved. I have only received generic responses stating that the matter is being checked with the concerned team.
I consider this unfair because I relied on the expiry information displayed by Flipkart while deciding to keep and use these points. I have also been a regular/old customer of Flipkart and had Flipkart Black membership recently.
I request the concerned authority to direct Flipkart to restore the full ₹15,000 worth of points/reward value to my account and allow me to redeem them. If restoration is technically not possible, I request an equivalent monetary compensation/credit for the value of the expired points, along with appropriate compensation for the inconvenience caused.
I am attaching screenshots, emails and other available proof regarding the points, expiry information and my communication with Flipkart.