Before proceeding further, we recommend that you first send an email to the customer care department of the Airtel Payment Bank, clearly outlining your concerns and requesting to resolve the issue. This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.