Jyoti Kumari Mahali
New member
- Dealer Name
- LAPTOINFO
- Company Name
- Flipkart
- Product Name
- Product Ordered: Lenovo IdeaPad Slim 3 15ABR8 – AMD Ryzen 5 5625U Product Received: Lenovo V15 G4 AMN – AMD Ryzen 5 7520U
- Loss Amount
- 63239
- Ratings
CONSUMER COMPLAINT REGARDING DELIVERY OF WRONG PRODUCT, FAILURE TO RESOLVE RETURN REQUEST AND UNREASONABLE PICKUP DELAY
To,
The Concerned Consumer Grievance Redressal Authority / Consumer Commission
Subject: Complaint regarding delivery of an incorrect/different product, failure to provide timely resolution, repeated inconvenience and unreasonable delay in return pickup by Flipkart
Opposite Party: Flipkart / Concerned Seller / Relevant Service Provider
Respected Sir/Madam,
I am filing this complaint regarding the serious inconvenience and harassment caused to me in connection with a laptop purchased through Flipkart.
I had placed an order for a specific laptop as per the product listing and specifications displayed on the Flipkart platform. However, the product delivered to me was different from the product/model/specifications that I had actually ordered. I immediately brought this discrepancy to Flipkart's notice and initiated the return process.
Instead of resolving the matter promptly, I have been made to repeatedly contact customer support and raise complaints regarding the same issue. Despite repeated assurances, the return pickup has still not been completed properly.
The situation has become particularly difficult because I have been waiting for the pickup since 15 August 2026. I have repeatedly been required to remain available at my room because I was informed/expected that the pickup would take place. Due to the uncertainty regarding the pickup, I have been unable to follow my normal routine and have had to miss going to the library and compromise my studies.
I am a student, and this prolonged unresolved issue has caused me significant mental stress, frustration, inconvenience and loss of valuable study time. I have been continuously waiting and adjusting my schedule for a pickup that has not been completed despite repeated complaints and follow-ups.
What is particularly concerning is that:
1. The product initially delivered was not the product I had ordered.
2. I promptly reported the discrepancy and requested a return/resolution.
3. Despite repeatedly contacting Flipkart and raising complaints, the matter has not been resolved satisfactorily.
4. The pickup has been repeatedly delayed despite assurances.
5. I have been required to remain available at my room for several days, affecting my studies and daily routine.
6. I have not received a satisfactory and definite resolution despite repeated follow-ups.
7. The prolonged delay and lack of proper communication have caused me considerable inconvenience and mental distress.
8. The entire situation has resulted in unnecessary expenditure of my time and effort for resolving an issue that arose due to an incorrect/different product being delivered to me.
I had purchased the product expecting to receive the exact product advertised and ordered through the platform. As a consumer, I should not have to repeatedly contact customer support, remain confined to my room for days, and sacrifice my study schedule merely to obtain a resolution for an incorrect product delivery.
Relief/Resolution Requested
In view of the above circumstances, I respectfully request that the concerned authority direct the opposite party to:
1. Complete the return pickup of the incorrect/different product without any further delay.
2. Process my refund of ₹59,990/- promptly and in accordance with the applicable return/refund terms.
3. Ensure that I am not charged any additional amount or cancellation/return fee for an issue arising from the incorrect/different product delivered to me.
4. Provide a clear written explanation regarding the repeated delay in resolving my complaint and completing the pickup.
5. Take appropriate action regarding the inconvenience, loss of valuable study time and mental harassment caused to me due to the prolonged failure to resolve the issue.
6. Provide appropriate compensation/costs for the inconvenience and expenses suffered by me, as deemed appropriate by the competent authority.
7. Take necessary measures so that consumers are not subjected to similar inconvenience due to incorrect product delivery and prolonged return/pickup delays.
I am ready to provide all relevant documents and evidence, including the order details, invoice, photographs/videos of the product received, product/model specifications, return request details, customer-support complaint records, screenshots of pickup commitments/status, and other relevant communications.
I request that this complaint be considered seriously and that appropriate relief be provided at the earliest.
Yours faithfully,
Name: Jyoti Kumari Mahali
Order ID: OD338319530047705100
Registered Mobile Number: 927)344149
Email ID: mahalijoyti695@gmail.com
Date: 19 August 2026
Place: varanasi
To,
The Concerned Consumer Grievance Redressal Authority / Consumer Commission
Subject: Complaint regarding delivery of an incorrect/different product, failure to provide timely resolution, repeated inconvenience and unreasonable delay in return pickup by Flipkart
Opposite Party: Flipkart / Concerned Seller / Relevant Service Provider
Respected Sir/Madam,
I am filing this complaint regarding the serious inconvenience and harassment caused to me in connection with a laptop purchased through Flipkart.
I had placed an order for a specific laptop as per the product listing and specifications displayed on the Flipkart platform. However, the product delivered to me was different from the product/model/specifications that I had actually ordered. I immediately brought this discrepancy to Flipkart's notice and initiated the return process.
Instead of resolving the matter promptly, I have been made to repeatedly contact customer support and raise complaints regarding the same issue. Despite repeated assurances, the return pickup has still not been completed properly.
The situation has become particularly difficult because I have been waiting for the pickup since 15 August 2026. I have repeatedly been required to remain available at my room because I was informed/expected that the pickup would take place. Due to the uncertainty regarding the pickup, I have been unable to follow my normal routine and have had to miss going to the library and compromise my studies.
I am a student, and this prolonged unresolved issue has caused me significant mental stress, frustration, inconvenience and loss of valuable study time. I have been continuously waiting and adjusting my schedule for a pickup that has not been completed despite repeated complaints and follow-ups.
What is particularly concerning is that:
1. The product initially delivered was not the product I had ordered.
2. I promptly reported the discrepancy and requested a return/resolution.
3. Despite repeatedly contacting Flipkart and raising complaints, the matter has not been resolved satisfactorily.
4. The pickup has been repeatedly delayed despite assurances.
5. I have been required to remain available at my room for several days, affecting my studies and daily routine.
6. I have not received a satisfactory and definite resolution despite repeated follow-ups.
7. The prolonged delay and lack of proper communication have caused me considerable inconvenience and mental distress.
8. The entire situation has resulted in unnecessary expenditure of my time and effort for resolving an issue that arose due to an incorrect/different product being delivered to me.
I had purchased the product expecting to receive the exact product advertised and ordered through the platform. As a consumer, I should not have to repeatedly contact customer support, remain confined to my room for days, and sacrifice my study schedule merely to obtain a resolution for an incorrect product delivery.
Relief/Resolution Requested
In view of the above circumstances, I respectfully request that the concerned authority direct the opposite party to:
1. Complete the return pickup of the incorrect/different product without any further delay.
2. Process my refund of ₹59,990/- promptly and in accordance with the applicable return/refund terms.
3. Ensure that I am not charged any additional amount or cancellation/return fee for an issue arising from the incorrect/different product delivered to me.
4. Provide a clear written explanation regarding the repeated delay in resolving my complaint and completing the pickup.
5. Take appropriate action regarding the inconvenience, loss of valuable study time and mental harassment caused to me due to the prolonged failure to resolve the issue.
6. Provide appropriate compensation/costs for the inconvenience and expenses suffered by me, as deemed appropriate by the competent authority.
7. Take necessary measures so that consumers are not subjected to similar inconvenience due to incorrect product delivery and prolonged return/pickup delays.
I am ready to provide all relevant documents and evidence, including the order details, invoice, photographs/videos of the product received, product/model specifications, return request details, customer-support complaint records, screenshots of pickup commitments/status, and other relevant communications.
I request that this complaint be considered seriously and that appropriate relief be provided at the earliest.
Yours faithfully,
Name: Jyoti Kumari Mahali
Order ID: OD338319530047705100
Registered Mobile Number: 927)344149
Email ID: mahalijoyti695@gmail.com
Date: 19 August 2026
Place: varanasi
Attachments
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