Wrong Product Delivered by Myntra – No Resolution Despite Multiple Follow-ups

[Mahi Dokania]

Seller Name

Myntra Designs Pvt. Ltd.

Company Name

Myntra

Product Name

Grey Calvin Klein Cotton T-shirt (Received wrong product – Blue Denim Hat)

Customer Care Number

080-61561999

Loss Amount

2657

Ratings

1.00 star(s)

Opposite Party Address

Myntra Designs Pvt. Ltd.,
AKR Tech Park, 8th Mile,
Krishna Reddy Industrial Area,
Kudlu Gate, Bangalore – 560068,
Karnataka, India.

I placed an order on Myntra for a Grey Calvin Klein Cotton T-shirt, but I received a Blue Denim Hat instead.

I immediately raised a return request on Saturday, 4 october, and despite multiple follow-ups through calls and chats, Myntra has failed to arrange a pickup or issue a refund even after six days.

On 8th October, their team informed me that my return request was “cancelled” and asked me to raise it again, which I did. Since then, every time I contact customer care, they repeatedly tell me to “wait 24 hours” — with no progress.

I also tried contacting senior executives but was kept on hold for over 30 minutes. No senior ever responded, and no callback was arranged.

This repeated delay violates Myntra’s 7-day return policy, and their negligence is now putting my legitimate return at risk.

I have attached screenshots and call logs as proof of:

• The wrong product received

• Chat and call communications with Myntra

I request the Consumer Forum’s help to direct Myntra to:

1. Pick up the wrong item immediately

2. Issue a full refund

3. Ensure their delay doesn’t void my return rights

Myntra’s unresponsiveness and constant delay have caused unnecessary stress and inconvenience.