anuragsinghgarg
New member
- Dealer Name
- Faizan
- Company Name
- Act
- Product Name
- Act
- Loss Amount
- 2100
- Ratings
- Opposite Party Address
- Mandawali west vinod nagar
Urgent Complaint: Wrong Plan Validity and Unauthorized Router Retrieval -
Respected Customer Support Team,
I am writing to lodge a formal complaint regarding a fraudulent commitment and poor service regarding my ACT Fibernet connection.
I paid a total amount of Rs. 2,120 for a 6-month plan based on the explicit assurance from your representative that the internet services would remain active for a full duration of 6 months.
However, my connection was abruptly disconnected after only 4 months of usage. To make matters worse, your technicians are now demanding the return of the router, even though I have not received the full service I paid for.
This is a clear case of misleading information and deficiency of service. I request you to look into this matter immediately and take the following actions:
1. Restore my internet connection for the remaining 2 months of my paid plan, OR
2. Provide a pro-rata refund for the 2 months of service that were not provided.
Please do not collect the router until this dispute is completely resolved. If this issue is not addressed promptly, I will be forced to escalate this matter to the National Consumer Helpline (NCH) and higher authorities.
My Details:
• Name: Anurag singh
• Registered Mobile Number: 9608076885
Respected Customer Support Team,
I am writing to lodge a formal complaint regarding a fraudulent commitment and poor service regarding my ACT Fibernet connection.
I paid a total amount of Rs. 2,120 for a 6-month plan based on the explicit assurance from your representative that the internet services would remain active for a full duration of 6 months.
However, my connection was abruptly disconnected after only 4 months of usage. To make matters worse, your technicians are now demanding the return of the router, even though I have not received the full service I paid for.
This is a clear case of misleading information and deficiency of service. I request you to look into this matter immediately and take the following actions:
1. Restore my internet connection for the remaining 2 months of my paid plan, OR
2. Provide a pro-rata refund for the 2 months of service that were not provided.
Please do not collect the router until this dispute is completely resolved. If this issue is not addressed promptly, I will be forced to escalate this matter to the National Consumer Helpline (NCH) and higher authorities.
My Details:
• Name: Anurag singh
• Registered Mobile Number: 9608076885