Esther sheebaa
New member
- Seller Name
- Suhana Creation
- Company Name
- Suhana Creation (Online Store)
- Product Name
- Aaina Suit Set (Size M)
- Website Name
- https://suhanacreation.com
- Customer Care Number
- 8401414781
- Loss Amount
- 1250
- Ratings
- Opposite Party Address
- No:111 Buckingham Garden, 22/65 Nowroji Road, 600031 Chennai TN, India.
I am filing this complaint against Suhana Creation (online shopping website) regarding Order #6237 placed on 23 December 2025.
The expected delivery date was 29 December 2025. However, the parcel was delivered with a significant delay and was received only on 1 January 2026, without any proper tracking updates or explanation for the delay.
More importantly, the item delivered is completely different from what I ordered. The size, colour, and model do not match the product shown on the website or mentioned in my order confirmation. I had ordered the “Aaina Suit Set – Size M”, but received an entirely incorrect product.
After receiving the wrong item, I checked the website to initiate a refund, but there is no refund or return option available. I have already contacted customer support via email and social media, but there has been no response so far.
This amounts to deficiency in service, unfair trade practice, and violation of consumer rights. I am requesting:
1. A full refund of the paid amount, OR
2. Immediate return pickup and refund processing
If the issue is not resolved promptly, I request appropriate action against the seller as per consumer protection laws.
Supporting documents such as order confirmation, tracking details, and photos of the incorrect item can be provided if required.
The expected delivery date was 29 December 2025. However, the parcel was delivered with a significant delay and was received only on 1 January 2026, without any proper tracking updates or explanation for the delay.
More importantly, the item delivered is completely different from what I ordered. The size, colour, and model do not match the product shown on the website or mentioned in my order confirmation. I had ordered the “Aaina Suit Set – Size M”, but received an entirely incorrect product.
After receiving the wrong item, I checked the website to initiate a refund, but there is no refund or return option available. I have already contacted customer support via email and social media, but there has been no response so far.
This amounts to deficiency in service, unfair trade practice, and violation of consumer rights. I am requesting:
1. A full refund of the paid amount, OR
2. Immediate return pickup and refund processing
If the issue is not resolved promptly, I request appropriate action against the seller as per consumer protection laws.
Supporting documents such as order confirmation, tracking details, and photos of the incorrect item can be provided if required.
