WRONG INSTALLATION WITH THE UNSKILLED OR SEMI SKILLED TECHNICIANS

[BUCHI]

Dealer Name

KHOSLA ELECTRONICS PVT. LTD.

Company Name

CARRIER

Product Name

AC SAC I CARRIER NDOOR

Customer Care Number

180030111111

Loss Amount

3775

Ratings

1.00 star(s)

Opposite Party Address

Carrier Midea India Private Limited Unit No 8A, 8th Floor,
"THE MEREDIAN”,
Plot No – E2-4 & 5,
Block – EP & GP,
Bidhannagar, Sector - V,
Salt Lake City, Kolkata,
West Bengal -700091

DEAR SIR/MADAM,
I WAS PURCHASED 1 CARRIER AC FROM KHOSLA ELECTRONICS DATED ON 11/04/2024.MY AC WAS NOT COOLED THE THE ROOM FROM LAST 2 MONTHS.I WAS BOOKED A PAID CALL SERVICE DATED ON 01/08/2025 THE TECHNICIAN VISIT AND INSPECT PRODUCT INDOOR AND OUTDOOR BOTH NO FAULT WAS FOUND.LATER HE OPENDED THE INDOOR AND FOUND THE NUT WAS LEAKAGE DUE TO IMPROPER INSTALLATION AND WRAPPING.THEN I PRLIMINARY LAUNCH A GRIEVANCE TO CONSUMER FORUM HELPLINE DATED ON 08/08/2025.THEY GIVE ME AN ASSURANCE TO SOLVE MY PROBLEM EARLIEST. BUT TILL DATE THEY DID NOT CONTACT OR SOLVED THE PROBLEM.I AM SEVERAL TIMES E-MAILED AND CONTACT THEM.BUT MY PROBLEM IS NOT SOLVED TILL DATE. THEY INFROM ME TO PAY THE GAS CHARGES.BUT IT WAS LEAKAGE DUE TO IMPROPER INSTALLATIONS.KINDLY REFUND THE INSTALLATION CHARGES OR REPLACE GAS WHICH IS CONVENIENCE FOR YOU. PLEASE DO THE NEEDFUL WITHIN 7- DAYS OTHERWISE I WILL GO TO THE COURT.THE NECESSARY DOCUMENTS ARE ENCLOSE WITH THIS
REGARDS,
RINKU BHAGAT
M=9831002425

 

[TeamMember]

Hello @BUCHI

Have you ever escalate this issue before 11/04/2025 with the CARRIER customer care ??

If yes, please share details, so that we can guide you accordingly.

Thanks

 

[BUCHI]

Hello @BUCHI

Have you ever escalate this issue before 11/04/2025 with the CARRIER customer care ??

If yes, please share details, so that we can guide you accordingly.

Thanks

NO I WAS NOT CONTACT BEFORE THAT DATE.I WAS 3-4 TIMES ON MY AC IT WAS NOT COOLED MY ROOM. BEFORE THE PAID SERVICES ON 01/08/2025 THE TECHNICIAN WHO VISIT AND INSPECT THE AC INDOOR OUTDOOR BOTH NOT FAULT WAS FOUND.LATER HE OPENED THE INDOOR UNIT FOUND THAT NUT WAS LEAKAGE DUE TO IMPROPER INSTALLASTIONS AND WRAPPING.FOR THIS REASON GAS WAS LEAKAGE.HE INFROM ME THAT THE PREVIOUS AGENCY WAS CLOSED DUE TO THEIR POOR PERFORMANCES WITH UNSKILLED AND SEMI-SKILLED TECHNICIANS.BEFORE THAT NOBODY WAS OPENED THAT UNIT EARLIER.