ABIRAM
New member
- Dealer Name
- JioFiber
- Company Name
- Reliance Jio Infocomm Ltd
- Customer Care Number
- 18008969999
- Loss Amount
- 3537
- Ratings
- Opposite Party Address
- Reliance Jio Infocomm Ltd.,
Reliance Corporate Park,
Building 4, 2nd Floor,
Thane-Belapur Road, Ghansoli,
Navi Mumbai – 400701, Maharashtra, India.
I am filing this complaint against my Internet Service Provider for prolonged service outages and complete lack of compensation or accountability, despite regular payment and multiple prior complaints.
The primary issue is no internet connectivity for extended periods — previously for 4–5 continuous days last week, and now again this week, the connection is down with an estimated 3-day wait for technician visit. Such long interruptions are completely unacceptable for a paid essential service like internet access.
Although I have reported the issue multiple times, the company continues to provide temporary fixes without addressing the root cause. Below are my complaint records that clearly show the repeated nature of the problem:
Request ID: SR00002OA5ON — Wi-Fi Coverage Issue, raised on 21 Sep 2025, resolved on 23 Sep 2025
Request ID: SR00002PVMAN — Service Disruption, raised on 10 Oct 2025, resolved on 12 Oct 2025
Request ID: SR00002Q0H9X — Service Disruption, raised on 12 Oct 2025, resolved on 13 Oct 2025
Request ID: SR00002QNEGN — Service Disruption, raised on 21 Oct 2025, resolved on 24 Oct 2025
Request ID: SR00002RPKFH — Service Disruption, raised on 04 Nov 2025, still pending with technician visit scheduled after 3 days.
Despite these repeated service requests and significant downtime, no compensation or refund has been offered for the days of no connectivity.
Further, when I try to contact customer care (1800 896 9999), the IVR simply states “visit scheduled” and disconnects automatically, giving no option to speak to a representative or escalate the issue. This lack of human support worsens the frustration and shows poor customer handling practices.
These long periods without internet have caused:
Major inconvenience and disruption of work/study schedules.
Mental stress and frustration from repeated unresolved outages.
Financial loss, as I continue to pay the full monthly charge for partial or no service.
As a paying customer, I have a right to uninterrupted service and fair compensation for downtime. The repeated failures and poor handling clearly amount to deficiency in service under the Consumer Protection Act, 2019.
Relief Sought:
1. Immediate permanent restoration of stable internet service.
2. Compensation or bill adjustment for all outage days (minimum 4–5 days earlier and 3 days current).
3. Improved customer care access with an option to speak to a live representative.
4. Written assurance that such prolonged disruptions will not recur.
The primary issue is no internet connectivity for extended periods — previously for 4–5 continuous days last week, and now again this week, the connection is down with an estimated 3-day wait for technician visit. Such long interruptions are completely unacceptable for a paid essential service like internet access.
Although I have reported the issue multiple times, the company continues to provide temporary fixes without addressing the root cause. Below are my complaint records that clearly show the repeated nature of the problem:
Request ID: SR00002OA5ON — Wi-Fi Coverage Issue, raised on 21 Sep 2025, resolved on 23 Sep 2025
Request ID: SR00002PVMAN — Service Disruption, raised on 10 Oct 2025, resolved on 12 Oct 2025
Request ID: SR00002Q0H9X — Service Disruption, raised on 12 Oct 2025, resolved on 13 Oct 2025
Request ID: SR00002QNEGN — Service Disruption, raised on 21 Oct 2025, resolved on 24 Oct 2025
Request ID: SR00002RPKFH — Service Disruption, raised on 04 Nov 2025, still pending with technician visit scheduled after 3 days.
Despite these repeated service requests and significant downtime, no compensation or refund has been offered for the days of no connectivity.
Further, when I try to contact customer care (1800 896 9999), the IVR simply states “visit scheduled” and disconnects automatically, giving no option to speak to a representative or escalate the issue. This lack of human support worsens the frustration and shows poor customer handling practices.
These long periods without internet have caused:
Major inconvenience and disruption of work/study schedules.
Mental stress and frustration from repeated unresolved outages.
Financial loss, as I continue to pay the full monthly charge for partial or no service.
As a paying customer, I have a right to uninterrupted service and fair compensation for downtime. The repeated failures and poor handling clearly amount to deficiency in service under the Consumer Protection Act, 2019.
Relief Sought:
1. Immediate permanent restoration of stable internet service.
2. Compensation or bill adjustment for all outage days (minimum 4–5 days earlier and 3 days current).
3. Improved customer care access with an option to speak to a live representative.
4. Written assurance that such prolonged disruptions will not recur.
