bharatmoger
New member
- Dealer Name
- jio -bhatkal
- Company Name
- Jio
- Customer Care Number
- +918310191223
- Loss Amount
- 700
- Ratings
- Opposite Party Address
- Bhatkal jio office
Dear Team,
I am writing to formally raise a complaint regarding the prolonged disruption of my JioFiber (Internet and TV bundle) service, which has remained unresolved since 18/04/2026.
I initially reported the issue on 18/04/2026. Despite multiple reminders, a service engineer visited only on 20/04/2026. After inspection, I was informed that the ODU device was faulty and required replacement. I was also charged a service fee, with a clear assurance that the device would be replaced within one day.
However, as of today (26/04/2026), the issue is still unresolved. Each day I receive different explanations, primarily citing lack of ODU stock, and no concrete action has been taken. There has been no proper follow-up, no accountability, and no resolution from your team.
This delay is unacceptable, especially since I rely on this connection for my office work. The lack of service for over 10 days has caused significant disruption to both my professional responsibilities and my family’s daily use, including entertainment services.
In addition to immediate resolution, I expect appropriate compensation/penalty for the service downtime and the inconvenience caused. It is unreasonable for a customer to bear the cost of a service that has not been delivered as promised.
Additionally, I am extremely disappointed with the lack of support from JioCare. There appears to be no effective escalation mechanism, and responses from your team have been inconsistent and unreliable.
Best Regards
Bharat Moger
I am writing to formally raise a complaint regarding the prolonged disruption of my JioFiber (Internet and TV bundle) service, which has remained unresolved since 18/04/2026.
I initially reported the issue on 18/04/2026. Despite multiple reminders, a service engineer visited only on 20/04/2026. After inspection, I was informed that the ODU device was faulty and required replacement. I was also charged a service fee, with a clear assurance that the device would be replaced within one day.
However, as of today (26/04/2026), the issue is still unresolved. Each day I receive different explanations, primarily citing lack of ODU stock, and no concrete action has been taken. There has been no proper follow-up, no accountability, and no resolution from your team.
This delay is unacceptable, especially since I rely on this connection for my office work. The lack of service for over 10 days has caused significant disruption to both my professional responsibilities and my family’s daily use, including entertainment services.
In addition to immediate resolution, I expect appropriate compensation/penalty for the service downtime and the inconvenience caused. It is unreasonable for a customer to bear the cost of a service that has not been delivered as promised.
Additionally, I am extremely disappointed with the lack of support from JioCare. There appears to be no effective escalation mechanism, and responses from your team have been inconsistent and unreliable.
Best Regards
Bharat Moger
