Whirlpool has taken my dishwasher and not giving me the refund. 79 days have passed?!

priyal

priyal

New member
Seller Name
OmniTechRetail (on Flipkart)
Company Name
Whirlpool
Product Name
Whirlpool WFC 3C33 PF N dishwasher
Website Name
Flipkart
Customer Care Number
9667427788
Loss Amount
24490
Ratings
1.00 star(s)
Opposite Party Address
OmniTechRetail
Block E, Mangolpuri S Block
New Delhi, Delhi 110083
I bought a Whirlpool dishwasher on April 30, 2025; from Flipkart (seller: OmniTechRetail)
It stopped working sometime in August, and after few days, I filed a complain with Whirlpool on 20th August 2025. The product is under warranty. But nothing happened.

After contacting the customer care multiple times, and sending emails; and threatening them that I'll go to court, my dishwasher was sent for servicing 12 days after registering my complain.

Then, the servicing center blacked out all the communication.
Click to expand...

So, whenever I email the company, or message them on instagram or twitter, they will just say that they'll soon service my dishwasher.

After my incessant attempt of emailing them, On Sep23 2025, I was told that they are unable to repair the appliance, and will proceed with the refund.

As of Nov7 2025, neither the dishwasher is repaired, nor any refund is given.

I raised this issue on https://consumerhelpline.gov.in/ on Oct4 2025. Nothing happened.
Even sent an email to US Vice President JD Vance about my problem. Still, nothing happened.


So, I've lost both, my money (Rs.24,490), and the dishwasher. :mad:
​
This is just fraud, plain FRAUD.​
 

Attachments

priyal said:
After my incessant attempt of emailing them, On Sep23 2025, I was told that they are unable to repair the appliance, and will proceed with the refund.

As of Nov7 2025, neither the dishwasher is repaired, nor any refund is given.
Click to expand...

We have carefully reviewed all the details and documents you have submitted regarding your complaint against Whirlpool. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

​

Judgments Against Whirlpool.​

​

West Bengal - Bankura - The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak

Complainant:
Sri Surajit Modak S/O.- Late Yudhisthir Modak, R/O.- Rabindra Sarani, Near Amit Enterprise, P.O., P.S. & Dist.- Bankura, PIN- 722101, Mob: 8172055733.

OppositeParty:
  1. The Competent Authority, Whirlpool Of India Limited, (Corporate Office), Plot Number – 40, Gurgaon Sector – 44, Opposite Aparel House, Gurgaon – 122003. Haryana, Contact - 07947142895.

  2. The Competent Authority, Whirlpool Of India Limited, (Regional Office), 8, Room No.- 1A, 11th Floor, Shantiniketan Building, Circus Avenue, Kol- 700017, (Opposite British Council), Contact - 07942695935.

  3. The Competent Authority, FLIPKART INDIA PRIVATE LIMITED, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka – 560034, India.

The Complainant’s case is that he purchased a Triple Door Regrigerator (Model- Whirlpool 240 Litre Frost Free) under Invoice dated: 11/03/2023 for Rs.23,758/- on online platform through O.P.No.3. After installation on 15/03/2023 in his new Flat it was not on use till 17/06/2023 as the Flat was not ready but on 17/06/2023 when the Complainant started the refrigerator it was not cooling perfectly though the Compressor of the refrigerator ran the entire day without any pause.

The Complainant reported such unusual manifestation of the refrigerator to the Whirlpool Customer Centre on 18/06/2023 and on 06/07/2023 one technician on behalf of the Company visited the house of the Complainant and refilled the gas in the refrigerator Compressor after obtaining signature of the Complainant on the Job Card. Still the refrigerator was not properly functioning and instead of cooling the refrigerator had the heating effect and the problem was reported but the technician could solve the problem by some patch-work.

After five months the refrigerator again started abnormal cooling and when contacted the Company the technician recharged the gas in the Compressor of the refrigerator with the remark that there may be leakage in the Compressor which could not be detected and two months thereafter the refrigerator started to yield the same problem and the Complainant registered his complaint on 18/04/2024 to which the Whirlpool Distributor responded by email on11/05/2024 with the assurance to replace the refrigerator on charging minimal replacement cost of Rs.11,093/-.

The Complainant is not ready and willing to such replacement on extra payment and hence this case with the prayer for replacement of the defective refrigerator with a new one or refund the price thereof together with compensation.

ORDER
O.P./Whirlpool Co. is directed to replace the defective refrigerator of the Complainant by a new one of the same Model without charging any replacement cost within one month from this date or to refund the price thereof with Litigation Cost of Rs.10,000/-within the said period in default law will take its own course.

The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case - 2024-08-27

Consumer Court Case against The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case against - The Competent Authority, Whirlpool Of India Limited
www.consumercourt.in www.consumercourt.in
 
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