Western Digital My Passport 6TB Black - Portable Hard Drive with Password Protection and auto Backup Software

M

Mahesh Sriram

New member
Website Name
Amazon
Loss Amount
15799
Ratings
4.00 star(s)
I Had Purchased Western Digital My Passport 6TB Black - Portable Hard Drive But They are delivered 5 TB Harddrive and it's not working also, I was returned and they are return taken and not refunded my money so many Called Customer care
They said we can't solve your problem
 
No Packing is Good but product is not good
Because I had purchased 6tb but it's had 5tb and not working properly also
I had returned and they received also finally they said delivered item and return item not same product we can't help you it's not return and refund your money i had a recorded audio clip also
Finally I lost my money it's worth 15799 sir
Please help me 🙏 🙏🙏
 
Mahesh Sriram said:
I had returned and they received also finally they said delivered item and return item not same product we can't help you it's not return and refund your money i had a recorded audio clip also
Finally I lost my money it's worth 15799 sir
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I'm sorry to hear about the challenges you're facing with your recent purchase of the Western Digital My Passport 6TB hard drive from Amazon. To address the issue of receiving a 5TB hard drive instead of the 6TB model, and the subsequent difficulties with returns and refunds, consider the following steps:

  1. Document All Communications and Evidence:
    • Purchase Details: Keep records of your original order confirmation, including the product description, price, and any correspondence with Amazon regarding the purchase.
    • Return Process: Document all interactions with Amazon's customer service, including dates, times, and the names of representatives you spoke with.
    • Evidence of Discrepancy: If possible, gather photographic evidence showing the received 5TB hard drive, especially any labels or markings indicating its capacity.
  2. Submit complaint:
    • Consumer Forum: If the issue remains unresolved, you may consider filing an online complaint through e-jagriti portal. This process involves submitting a formal complaint detailing the issue, along with supporting documents.
  3. Consult Legal Advice:
    • Contact us for any assistance in drafting and filing case.

Thanks
 
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