Wakefit Innovations Pvt. Ltd. - Post Sales Service

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patildh07

New member
Dealer Name
Wakefit - Baner Store
Company Name
Wakefit
Product Name
Ceviche Dining Table 4 to 6 convertible dining table
Customer Care Number
+919071039564
Loss Amount
10000
Ratings
1.00 star(s)
Opposite Party Address
Sr no. 85 part, Ganraj Chowk, SK Business Park, Baner, Maharashtra 411069
I purchased a product from Wakefit Baner Store in Pune - Ceviche Dining Table 4 to 6 convertible dining table. The product delivered had damages for which I had requested for replacement. The company has attempted 5 times to replace the table but every time the the table had gotten damaged during transit. One time they had even sent the product rejected by another customer. During all these replacement, following two things were observed - (a) the company has not standardization protocol for the manufacturing of the products. (b) the company has no quality control checks embedded in the process. Every time the table had different shades of polish and finish.

It has been over a month and during this period, I have spent countless hours talking to the customer care executives and store employees explaining them the case history. For every delivery I had to either take leave from my office to be at home or cancel my family plans to stay at home as the company did not provide any flexibility whatsoever in the delivery time. I have not only financial losses but also mental stress because of this.

Now the company is giving me two options - (a) return the complete product and take full refund, (b) accept compensation of INR 5,000 and the warranty will be void for the product. After spending so much time and efforts in finding the right table and ordering it and waiting for it for so long, we do not want to return the table. The compensation provided does not even cover the losses (financial and mental peace) i have incurred. On top of that the company is going to void the warranty on the product leaving me more vulnerable to future losses pertaining to the product.
 
Hello @patildh07

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Wakefit company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
  • We recommend that you first call the Wakefit customer care at "988 3333 123" and register your complaint.

Step 2:
If our customer care team is unable to resolve your concern, you can reach out to Wakefit Grievance Officer by a formal Legal Notice related to your order, along with the initial ticket number.

Email address: grievance-officer@wakefit.co

Sample Notice :
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

This step not only gives the Wakefit a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

Best regards,
Thanks
 
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