SHAKIRA BEGUM
New member
- Dealer Name
- VIJAY SALES (PRIVATE) LIMITED, DONDAPARTHY, VISAKHAPATNAM CITY
- Company Name
- VOLTAS
- Product Name
- Voltas 1.5 185INV VERTIS ELITE GOLD 5STAR
- Customer Care Number
- 1860 599 4555
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- Voltas Limited.
Voltas House 'B',
Dr. Babasaheb Ambedkar Road,
Chinchpokli, Mumbai - 400 033, India.
My original complaint lodged or sent to Vcare@voltas.com. Since 6th July 2026, every day or alternate day I send email which was forwarded By Voltas Head Office to Vizag based team to their email ids in this 70 days period.
My original Complaint reads as :
We write to inform you that we like TATA Products for their durability, guarantee and good customer service rendered across your authorized stores in India. In the last 3 years, we purchased two Voltas made Split Ac 1.5 ton of 5 Star category for our residential purpose.
As there is quick and good response and good customer service extended by Vijay Sales Store located at Dondaparthi, Visakhapatnam and the courtesy and customer service extended by Sri G Ramesh, Manager, Chinna Sam and other staff, we normally visit the same store to purchase any appliance. In that backdrop, we have purchased the following THIRD A C at your Dondaparthi Store on 01.07.2026 and requested them to arrange for delivery and installation on 02.07.2026 Thursday.
Voltas 1.5 185INV VERTIS ELITE GOLD 5STAR - Vijay Sales - Sales Order number -ZVZ-G-SOA1318 DT 01.07.2026 Delivery Code AR076
To our surprise on 03.07.2026, Friday, Mr Bhaskar Mobile 6304425363 came and talked in a rough manner. He wants money. When he found out, the installation was free. He began unpacking the boxes in a hurried manner. When my wife, the purchaser of A C told him to check first the wall and outside wall before drilling, without heeding her advice, he used the machine and made a hole and the water pipe fixed on the other side of wall was cut off and there was a splash of water in the bed room, on the mattresses and big King size double cot. Double cot is not movable which is fixed to the ground. There were four ladies in an exacerbated position and the power supply was on. Mr. Bhaskar seems to be an arrogant and useless technician. He is not fit for a technician job.
When this "hadsa" was brought to my notice , I was in office, I spoke to Mr. Bhasker and asked him to leave and go. But he wanted to continue the installation. When I asked about the damage, he told me he would bear plumbing expenditure to replace the broken water pipe etc., But the splashed water flew into the fixed wooden cot and all beds were damaged.
Sorry to say the damages are more than the cost of the newly purchased A C.
When I informed Sri G Ramesh, Manager, Vijay Sales, Dondaparthi stores, about all the ordeal with photos, he told one more technician will come to complete the installation. I told Manager to assess the damage by looking at the photos.
On 04.07.2026, Mr Sai from Voltas Office by phone number 08914295970, informed us that another technician shall come for Demo. I told him the entire damage and asked him to send a good technician at 3 pm to check the newly installed A C and assess the damage. Since 03rd July 2026, there have been rains so even we could not keep damaged wed beds outside. They are lying inside our home.
Today, when I tried the phone number 08914295970, there was no response. It is highly appalling negligence. We did not expect such "no response" from Voltas which was known for its quality of products and good customer service.
In view of the above, we hereby request you to go through our complaint and arrange for the claim for damaged things at our residence to the tune of Rs.50,000/- (Rupees Fifty Thousand only) immediately. As no body takes the responsibility to reply or arrange for our claim, in spite of our requests through WhatsApp, we expect your positive response with claim amount immediately,
Otherwise, We will invoke the provisions available under Law and even go for Press about the bad state of affairs with Voltas products through Vijay Sales (India) Pvt Ltd.,
Anticipating your immediate action and compensation,
On 08..07.2026 : We are sorry to inform you that no body responds at your Service Center Number :8914295970. In fact your Service In Charge Sri Ramesh visited the damaged site on 08.07.2026 and took photographs and left. From that day not to be seen. NO SETTLEMENT. When your people do not want to settle, why did Mr. Ramesh, Service In Charge Vizag come to our residence on 08.07.2026 ? He went round the damaged site and took photos what for ? It is a mockery ? I feel.
31.07.2026 Meeting : On 31.07.2026 late evening 7 p.m. Sri Pulla Bhaskar, Sri Ramesh, Sri Naidu & Sri Kola Bhaskar(Technician) called on our residence and visited the site and damaged items. They have one hour long discussions but no settlement. I told them to have empathy and to think in my position where your Technician caused damage to the King Size Fixed Double Cot (Rs.1.00 lac worth) and Beds(Rs.0.50 lac worth) and water pipe line(Rs.0.05 lac worth) - total worth of Rupees one lac fifty five thousand only where as I claimed Rupees fifty thousand only towards damages caused by VOLTAS negligent and irresponsible and reckless Technician during the time of Installation. Customer did not sign any Installation Report so far after the damage caused by Voltas. Sri P Bhaskar sought time up to 05.08.2026 to settle my claim.
I HAVE BEEN WRITING TO VOLTAS CUSTOMER CARE SINCE 06.07.2026 AND OUR BOTH VOLTAS Call dated 03.07.202626070220046 & our Complaint 26070405478 are pending at Voltas company. for more than 70 Days
So far our claim of rupees fifty thousand only towards damages caused to our furniture & fixtures IS NOT YET SETTLED by Voltas Company
My original Complaint reads as :
We write to inform you that we like TATA Products for their durability, guarantee and good customer service rendered across your authorized stores in India. In the last 3 years, we purchased two Voltas made Split Ac 1.5 ton of 5 Star category for our residential purpose.
As there is quick and good response and good customer service extended by Vijay Sales Store located at Dondaparthi, Visakhapatnam and the courtesy and customer service extended by Sri G Ramesh, Manager, Chinna Sam and other staff, we normally visit the same store to purchase any appliance. In that backdrop, we have purchased the following THIRD A C at your Dondaparthi Store on 01.07.2026 and requested them to arrange for delivery and installation on 02.07.2026 Thursday.
Voltas 1.5 185INV VERTIS ELITE GOLD 5STAR - Vijay Sales - Sales Order number -ZVZ-G-SOA1318 DT 01.07.2026 Delivery Code AR076
To our surprise on 03.07.2026, Friday, Mr Bhaskar Mobile 6304425363 came and talked in a rough manner. He wants money. When he found out, the installation was free. He began unpacking the boxes in a hurried manner. When my wife, the purchaser of A C told him to check first the wall and outside wall before drilling, without heeding her advice, he used the machine and made a hole and the water pipe fixed on the other side of wall was cut off and there was a splash of water in the bed room, on the mattresses and big King size double cot. Double cot is not movable which is fixed to the ground. There were four ladies in an exacerbated position and the power supply was on. Mr. Bhaskar seems to be an arrogant and useless technician. He is not fit for a technician job.
When this "hadsa" was brought to my notice , I was in office, I spoke to Mr. Bhasker and asked him to leave and go. But he wanted to continue the installation. When I asked about the damage, he told me he would bear plumbing expenditure to replace the broken water pipe etc., But the splashed water flew into the fixed wooden cot and all beds were damaged.
Sorry to say the damages are more than the cost of the newly purchased A C.
When I informed Sri G Ramesh, Manager, Vijay Sales, Dondaparthi stores, about all the ordeal with photos, he told one more technician will come to complete the installation. I told Manager to assess the damage by looking at the photos.
On 04.07.2026, Mr Sai from Voltas Office by phone number 08914295970, informed us that another technician shall come for Demo. I told him the entire damage and asked him to send a good technician at 3 pm to check the newly installed A C and assess the damage. Since 03rd July 2026, there have been rains so even we could not keep damaged wed beds outside. They are lying inside our home.
Today, when I tried the phone number 08914295970, there was no response. It is highly appalling negligence. We did not expect such "no response" from Voltas which was known for its quality of products and good customer service.
In view of the above, we hereby request you to go through our complaint and arrange for the claim for damaged things at our residence to the tune of Rs.50,000/- (Rupees Fifty Thousand only) immediately. As no body takes the responsibility to reply or arrange for our claim, in spite of our requests through WhatsApp, we expect your positive response with claim amount immediately,
Otherwise, We will invoke the provisions available under Law and even go for Press about the bad state of affairs with Voltas products through Vijay Sales (India) Pvt Ltd.,
Anticipating your immediate action and compensation,
On 08..07.2026 : We are sorry to inform you that no body responds at your Service Center Number :8914295970. In fact your Service In Charge Sri Ramesh visited the damaged site on 08.07.2026 and took photographs and left. From that day not to be seen. NO SETTLEMENT. When your people do not want to settle, why did Mr. Ramesh, Service In Charge Vizag come to our residence on 08.07.2026 ? He went round the damaged site and took photos what for ? It is a mockery ? I feel.
31.07.2026 Meeting : On 31.07.2026 late evening 7 p.m. Sri Pulla Bhaskar, Sri Ramesh, Sri Naidu & Sri Kola Bhaskar(Technician) called on our residence and visited the site and damaged items. They have one hour long discussions but no settlement. I told them to have empathy and to think in my position where your Technician caused damage to the King Size Fixed Double Cot (Rs.1.00 lac worth) and Beds(Rs.0.50 lac worth) and water pipe line(Rs.0.05 lac worth) - total worth of Rupees one lac fifty five thousand only where as I claimed Rupees fifty thousand only towards damages caused by VOLTAS negligent and irresponsible and reckless Technician during the time of Installation. Customer did not sign any Installation Report so far after the damage caused by Voltas. Sri P Bhaskar sought time up to 05.08.2026 to settle my claim.
I HAVE BEEN WRITING TO VOLTAS CUSTOMER CARE SINCE 06.07.2026 AND OUR BOTH VOLTAS Call dated 03.07.202626070220046 & our Complaint 26070405478 are pending at Voltas company. for more than 70 Days
So far our claim of rupees fifty thousand only towards damages caused to our furniture & fixtures IS NOT YET SETTLED by Voltas Company