Harshavardhan
New member
- Dealer Name
- Amazon
- Company Name
- Amazon
- Product Name
- Vintage LED LAMP
- Customer Care Number
- 2268910001
- Loss Amount
- 500
- Ratings
- Opposite Party Address
- Amazon services
Complaint
I purchased a Vintage LED Lamp through Amazon. Unfortunately, the product delivered to me was damaged and not in acceptable condition.
I immediately initiated a return request, and the return was successfully booked on 3 August 2026. However, as of 12 August 2026, no one has attended to the return request, and there has been no satisfactory resolution from Amazon.
I made several attempts to contact Amazon Customer Service to resolve the matter. During this process, I spoke with customer service representatives named Piyush, Jyothi, and Akash. Instead of providing a proper resolution or assisting me with the return, I found their behaviour extremely disrespectful and insensitive. I felt that they were laughing at me while I was trying to explain my issue and seek a resolution.
I spent approximately two hours contacting Amazon Customer Service, repeatedly explaining the same issue, without receiving any meaningful assistance. After exhausting the available customer-service channels, I have been compelled to approach the Consumer Forum to seek appropriate relief.
The delivery of a damaged product, failure to process the return within a reasonable period, and the unacceptable manner in which my complaints were handled have caused me considerable inconvenience, frustration, and mental agony
I respectfully request the Hon’ble Consumer Commission to direct Amazon to:
I purchased a Vintage LED Lamp through Amazon. Unfortunately, the product delivered to me was damaged and not in acceptable condition.
I immediately initiated a return request, and the return was successfully booked on 3 August 2026. However, as of 12 August 2026, no one has attended to the return request, and there has been no satisfactory resolution from Amazon.
I made several attempts to contact Amazon Customer Service to resolve the matter. During this process, I spoke with customer service representatives named Piyush, Jyothi, and Akash. Instead of providing a proper resolution or assisting me with the return, I found their behaviour extremely disrespectful and insensitive. I felt that they were laughing at me while I was trying to explain my issue and seek a resolution.
I spent approximately two hours contacting Amazon Customer Service, repeatedly explaining the same issue, without receiving any meaningful assistance. After exhausting the available customer-service channels, I have been compelled to approach the Consumer Forum to seek appropriate relief.
The delivery of a damaged product, failure to process the return within a reasonable period, and the unacceptable manner in which my complaints were handled have caused me considerable inconvenience, frustration, and mental agony
I respectfully request the Hon’ble Consumer Commission to direct Amazon to:
- Arrange an immediate return/pickup of the damaged product and provide a full refund of the amount paid.
- Provide appropriate compensation for the mental agony, inconvenience, and harassment caused to me due to the failure to resolve the issue.
- Consider compensation for the approximately two hours spent dealing with Amazon Customer Service without receiving a resolution.
- Take appropriate action regarding the unprofessional and disrespectful conduct of the customer-service representatives involved.
- Grant any other relief that the Hon’ble Commission considers appropriate in the interest of justice.