- Seller Name
- BlinkIt
- Company Name
- BlinkIt
- Product Name
- Book
- Website Name
- Blinkit.com
- Loss Amount
- 115
- Ratings
- Opposite Party Address
- Blink Commerce Private Limited
Ground Floor, Pioneer Square,
Sector 62, Golf Course Extension Road,
Gurugram, Haryana -122098
This is regarding my Order id - #ORD03772175600. I ordered a book from BlinkIt app but it arrived damaged and in very poor condition and most importantly its unhygienic because the pages inside the are full of DIRT AND STAINS. The front and back (outer) covers are full of scratches, dust, and creases/folds and they look used! The edges are also bent and damaged on all sides! This book is not at all new, it is totally USED, OLD AND DAMAGED. A new book usually has a plastic cover which it must be wrapped in like a seal even that is also missing. I contacted their customer care the same day regarding this but I was told to email with the images as proof. I emailed them 3 times YET I was BLINDLY REFUSED HELP in-spite of attaching images as proof. Later, I emailed their grievance officer, he himself AGREED about the dirty stains, scratches, creases, and damaged edges on the book and that it was not received in a new and hygienic condition YET SHOCKINGLY he is also denying to help me inspite of reviewing the images and ADMITTING THEIR MISTAKE, saying that he is unable to approve a refund or replacement for this order and that he knows that this may not be the resolution I were hoping for! How can BlinkIt, especially their grievance officer deny help on this matter EVEN THOUGH HE HIMSELF ADMITTED ABOUT THE UNHYGIENIC STATE OF THE BOOK AND THAT IT IS AN OLD USED PRODUCT? I have been emailing them continuously to pick up this damaged product and send me a replacement or refund but they are ABRUPTLY emailing me with no solution. As their loyal customer who orders from their app ON A DAILY BASIS, they are cheating me. This is IRRESPONSIBLE and fraudulent behaviour from their end. Do they think that their customers have no other job in life than to beg them by emailing them over and over again with images for proof, begging them for replacement for a DIRTY AND USED product which they delivered? I had attached 10 IMAGES AS PROOF yet they are just wasting the customers' time, by sending poor-quality items and repeatedly forcing us to take pictures and send emails over and over again? How can something so unhygienic and stained and ALREADY USED PRODUCT be delivered to customers? The book looks more UNHYGIENIC AND DISGUSTING in person. Their app doesn't even have a customer care number to call and explain the issue. I have attached the product's images as proof and also a screenshot of my emails to their grievance officer and his BLIND REPLY admitting about the UNHYGIENIC OLD BOOK yet refusing to help. I want BlinkIt to send me a replacement by picking this dirty filthy looking book or issue a refund ASAP. Please help me out in this matter so that they do not cheat other customers.
