Abhay Tiwari
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- Redmi Pad 2 Pro
- Website Name
- www.flipkart.in
- Customer Care Number
- +914467000400
- Loss Amount
- 26414
- Ratings
Dear Team,
I purchased a Redmi Pad 2 Pro tablet from Flipkart on 12th October.
On 14th October, I noticed a black dot on the screen and immediately raised a replacement request. It is a open bok delivery but the Black Dot so tiny it is not noticeable at that point of time.
Flipkart took 5 days to review my request and finally accepted it. I then waited for 2 more days for the replacement pickup, but no one came.
When I called customer care for an update, I was told that my request was rejected by the logistics team and I was asked to visit the service center.
When I visited the service center, they informed me that replacement is only available within 7 days. Flipkart itself wasted my 7-day replacement window by taking 5 days for review and 2 days of false waiting.
This is extremely poor and unfair service from Flipkart. The product was delivered defective and now I am being forced to keep a damaged product.
I request you to kindly approve my replacement immediately or arrange a full refund.
I purchased a Redmi Pad 2 Pro tablet from Flipkart on 12th October.
On 14th October, I noticed a black dot on the screen and immediately raised a replacement request. It is a open bok delivery but the Black Dot so tiny it is not noticeable at that point of time.
Flipkart took 5 days to review my request and finally accepted it. I then waited for 2 more days for the replacement pickup, but no one came.
When I called customer care for an update, I was told that my request was rejected by the logistics team and I was asked to visit the service center.
When I visited the service center, they informed me that replacement is only available within 7 days. Flipkart itself wasted my 7-day replacement window by taking 5 days for review and 2 days of false waiting.
This is extremely poor and unfair service from Flipkart. The product was delivered defective and now I am being forced to keep a damaged product.
I request you to kindly approve my replacement immediately or arrange a full refund.
