Other Item Urgent: Replacement not received for defective Airfryer (BOSCH)

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Dealer Name

OmniTechRetail

Company Name

Consulting Rooms Private Limited

Product Name

BOSCH MAF671B0IN Air Fryer Color: Black

Customer Care Number

+914471667800

Loss Amount

7519

Ratings

1.00 star(s)

Opposite Party Address

Warehouse Building No. WE-II, Renaissance Integrated Industrial Area, Village Vashet, Bhiwandi, Thane, Mumbai, Maharashtra - 421302, IN-MH

I am writing to follow up on my request for a replacement of a defective Bosch Airfryer that I had raised earlier. Purchased from Flipkart.
Order Details:
Order ID: OD437456172812851100

Product: BOSCH MAF671B0IN Air Fryer
Color: Black

Purchase Date: 2-05-2026
Recieved Date: 4-05-2026

I received a defective Airfryer which is not working properly also occured crack in side panel. In the above order. As per Flipkart’s policy, I initiated a replacement request on [8-05-2026]. The replacement was approved by seller and a new Airfryer was supposed to be delivered by [11-052026].
However, I have still not received the replacement till today (17-05-2026]). The tracking status shows product is in pune city on 11th may 26, still not delivered . Daily updates shows product yet to be reach nearest hub. I have been following up regularly daily but the issue remains unresolved.
This is causing me significant inconvenience as I am unable to use the product I paid for.
I kindly request you to:
Immediately investigate the status of the replacement.
Ensure the replacement Airfryer is delivered at the earliest (preferably within the next 2-3 days).
OR
If replacement is not possible, process a full refund to my original payment method.
Please treat this as urgent. I have attached the following documents for your reference:
Screenshot of order details
Screenshot of replacement request
Photos of the defective Airfryer
Any tracking screenshots..
I look forward to your prompt resolution.
Thank you,