vijaykanth80
New member
- Model
- OLA S1 PRO GEN 2
- Dealer Name
- OLA
- Company Name
- OLA ELECTRIC
- Customer Care Number
- 080 3311 3311
- Loss Amount
- 135000
- Ratings
- Opposite Party Address
- support@olaelctric.com Wing C, Prestige RMZ Startech, Hosur Road, Municipal Ward No.67, Municipal No. 140, Industrial Layout, Koramangala, Bengaluru - 560095, Karnataka
URGENT: Repeated Battery Drain & BMS Failure –OLA S1 PRO GEN 2 Scooter Non-Functional Since 3rd July 2026 – Immediate Resolution Required
Dear Team,
I am writing to formally register a serious complaint regarding the continued malfunction of my OLA scooter, despite multiple visits to your Indiranagar, Bangalore service centre. I am extremely dissatisfied with the quality of service and the lack of accountability shown so far, and I request immediate escalation and resolution of this matter.
Below is a detailed timeline of the issue:
1. 29th June 2026 (Morning): I first noticed the battery draining rapidly, with the vehicle showing reduced range (around 40 km) and losing charge unusually fast while riding. I took the vehicle to the OLA service centre in Indiranagar, Bangalore.
2. After inspection, the technician informed me that a loose screw needed fixing and the front brake shoe needed replacement, and assured me that replacing these parts would resolve the issue completely.
3. For the next 2 days, the vehicle appeared fine except that the fast battery drain issue persisted.
4. 2nd July 2026 (Night, ~10:00 PM): The vehicle suddenly switched off while I was riding it, with the battery showing approximately 40 km range remaining. The vehicle shut down unexpectedly while driving and I took this vehicle and parked it in my office parking area.
5. 3rd July 2026 (Morning): I had the vehicle towed to the service centre. This time, the technician stated that they would first attempt to rectify the BMS (Battery Management System), and only if that failed would they replace the battery.
6. 3rd July 2026 (Evening, ~5:20 PM): I collected the vehicle from the service centre and rode only about 3 km from the showroom.
7. Today: When I tried to switch on the scooter, the battery percentage had dropped to zero. On contacting technician Siva, I was told to connect the charger. However, the vehicle is not charging at all, and the scooter is not switching on.
For over a week now, I have been repeatedly running back and forth to the service centre, with no permanent fix in sight. Each visit has offered a different explanation and a different "temporary fix" — a loose screw, a brake shoe, then a BMS issue — none of which have resolved the core problem. The vehicle is now completely non-functional.
From Day 1 the battery is the issue ,But OLA service centre intentionally didn't want to replace the battery and made me suffer multiple times and killed my time and peace of mind and paid multiple times tow charges because of poor service and response from OLA service centre.
I want to clearly state that:
- There has been no proper follow-up or ownership shown by the OLA service team or customer care.
- No one has taken responsibility for correctly diagnosing and permanently fixing this issue.
- I have lost confidence in the service quality being provided, and this experience has caused me significant frustration, wasted time, and mental distress.
This is unacceptable for a vehicle that should be reliably usable, especially given the recurring nature of this fault and the safety risk of a sudden shutdown while riding.
I request the following actions on priority:
1. Immediate inspection and permanent resolution of the battery/BMS issue — including full battery replacement if required, not a partial or trial fix.
2. A dedicated point of contact / senior service manager to take ownership of my case until it is fully resolved.
3. A written explanation of the root cause of this recurring failure.
4. Compensation or appropriate goodwill gesture for the repeated inconvenience, lost time, and the safety risk I was exposed to on 2nd July.
5. A firm timeline for resolution, communicated to me directly.
Please treat this as urgent. If I do not receive a satisfactory response within 48 hours, I will be compelled to escalate this matter further, including to consumer forums and on public/social media platforms, and will also consider raising this with the RTO/consumer grievance cell given the safety implications of a vehicle shutting down mid-ride.
Kindly acknowledge receipt of this email and share the name and contact details of the concerned person handling my case.
Vehicle details: TN 22 EB 7801 GEN 2
Service Request/Ticket Number - 13416545 ,13457301 , 13488936
Service Centre Name – Indiranagar, Bangalore]
Looking forward to a prompt and responsible resolution.
Regards,
Thanks & Regards,
Vijayakanth.M
91-93828 22333
Dear Team,
I am writing to formally register a serious complaint regarding the continued malfunction of my OLA scooter, despite multiple visits to your Indiranagar, Bangalore service centre. I am extremely dissatisfied with the quality of service and the lack of accountability shown so far, and I request immediate escalation and resolution of this matter.
Below is a detailed timeline of the issue:
1. 29th June 2026 (Morning): I first noticed the battery draining rapidly, with the vehicle showing reduced range (around 40 km) and losing charge unusually fast while riding. I took the vehicle to the OLA service centre in Indiranagar, Bangalore.
2. After inspection, the technician informed me that a loose screw needed fixing and the front brake shoe needed replacement, and assured me that replacing these parts would resolve the issue completely.
3. For the next 2 days, the vehicle appeared fine except that the fast battery drain issue persisted.
4. 2nd July 2026 (Night, ~10:00 PM): The vehicle suddenly switched off while I was riding it, with the battery showing approximately 40 km range remaining. The vehicle shut down unexpectedly while driving and I took this vehicle and parked it in my office parking area.
5. 3rd July 2026 (Morning): I had the vehicle towed to the service centre. This time, the technician stated that they would first attempt to rectify the BMS (Battery Management System), and only if that failed would they replace the battery.
6. 3rd July 2026 (Evening, ~5:20 PM): I collected the vehicle from the service centre and rode only about 3 km from the showroom.
7. Today: When I tried to switch on the scooter, the battery percentage had dropped to zero. On contacting technician Siva, I was told to connect the charger. However, the vehicle is not charging at all, and the scooter is not switching on.
For over a week now, I have been repeatedly running back and forth to the service centre, with no permanent fix in sight. Each visit has offered a different explanation and a different "temporary fix" — a loose screw, a brake shoe, then a BMS issue — none of which have resolved the core problem. The vehicle is now completely non-functional.
From Day 1 the battery is the issue ,But OLA service centre intentionally didn't want to replace the battery and made me suffer multiple times and killed my time and peace of mind and paid multiple times tow charges because of poor service and response from OLA service centre.
I want to clearly state that:
- There has been no proper follow-up or ownership shown by the OLA service team or customer care.
- No one has taken responsibility for correctly diagnosing and permanently fixing this issue.
- I have lost confidence in the service quality being provided, and this experience has caused me significant frustration, wasted time, and mental distress.
This is unacceptable for a vehicle that should be reliably usable, especially given the recurring nature of this fault and the safety risk of a sudden shutdown while riding.
I request the following actions on priority:
1. Immediate inspection and permanent resolution of the battery/BMS issue — including full battery replacement if required, not a partial or trial fix.
2. A dedicated point of contact / senior service manager to take ownership of my case until it is fully resolved.
3. A written explanation of the root cause of this recurring failure.
4. Compensation or appropriate goodwill gesture for the repeated inconvenience, lost time, and the safety risk I was exposed to on 2nd July.
5. A firm timeline for resolution, communicated to me directly.
Please treat this as urgent. If I do not receive a satisfactory response within 48 hours, I will be compelled to escalate this matter further, including to consumer forums and on public/social media platforms, and will also consider raising this with the RTO/consumer grievance cell given the safety implications of a vehicle shutting down mid-ride.
Kindly acknowledge receipt of this email and share the name and contact details of the concerned person handling my case.
Vehicle details: TN 22 EB 7801 GEN 2
Service Request/Ticket Number - 13416545 ,13457301 , 13488936
Service Centre Name – Indiranagar, Bangalore]
Looking forward to a prompt and responsible resolution.
Regards,
Thanks & Regards,
Vijayakanth.M
91-93828 22333