clement
New member
- Dealer Name
- OLA Electric Store - Electric Scooter Showroom in Kalyan Nagar
- Company Name
- OLA Electric
- Product Name
- OLA S1 pro Gen 2
- Customer Care Number
- 080-3311 3311
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- #5 AC-614, 5th Cross Road, HRBR Layout 2nd Block, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka 560043
I am lodging this complaint against Ola Electric's Kalyan Nagar branch, Bengaluru, concerning my vehicle bearing registration number KA03KV6849. The vehicle was handed over to the service center more than four weeks ago for a motor and pulley replacement covered under warranty ( Service Ticket number 13543642).
The Service Head, Sandeep, informed me that the required motor and pulley parts are unavailable due to supply and distribution issues, resulting in an indefinite delay in completing the repair. Furthermore, instead of providing a resolution, he explicitly advised me to approach the Consumer Forum.
This unreasonable delay has caused significant inconvenience and has severely impacted my daily commute and routine activities. Despite waiting for over a month, there has been no clear timeline provided for the completion of the repairs.
I request immediate intervention and demand the prompt repair and return of my vehicle. I also seek appropriate action against the service center for the undue delay and lack of customer support.
The Service Head, Sandeep, informed me that the required motor and pulley parts are unavailable due to supply and distribution issues, resulting in an indefinite delay in completing the repair. Furthermore, instead of providing a resolution, he explicitly advised me to approach the Consumer Forum.
This unreasonable delay has caused significant inconvenience and has severely impacted my daily commute and routine activities. Despite waiting for over a month, there has been no clear timeline provided for the completion of the repairs.
I request immediate intervention and demand the prompt repair and return of my vehicle. I also seek appropriate action against the service center for the undue delay and lack of customer support.
