Samriddhi Jain
New member
- Seller Name
- SMVD ENTERPRISES for R.Code by The Roadster Life Co. – Women Jean Wide Leg High-Rise Heavy Fade Stretchable Jeans and AADVI ENTERPRISE for Aadvi Fashion – Women Comfort Baggy High-Rise Stretchable Jeans
- Company Name
- Myntra
- Product Name
- Aadvi Fashion – Women Comfort Baggy High-Rise Stretchable Jeans R.Code by The Roadster Life Co. – Women Jean Wide Leg High-Rise Heavy Fade Stretchable Jeans
- Website Name
- www.myntra.com
- Customer Care Number
- 080-40011450
- Loss Amount
- 1439
- Ratings
- Opposite Party Address
- Myntra Designs Pvt Ltd ,
Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka : 560103, India
I purchased two jeans through Myntra and raised return requests for both products on the same day they were delivered. Both products are unused, in their original condition, and have all original brand tags intact.
However, the return pickup has been put on hold by the pickup partner. I have already contacted Myntra Customer Support regarding this issue and received ticket IN26082010130201424231.
I was informed that the issue would be reviewed and resolved within 24–48 hours. Instead, I have only received the same automated acknowledgement again, with no actual resolution, no explanation for the hold, and no pickup date.
I have also been unable to reach Myntra Customer Support through the available support options to get this resolved.
This is unacceptable because I initiated the return within the permitted return period, and the delay is occurring at the pickup/logistics end. I should not lose my return eligibility or refund because of a delay that is outside my control.
I request Myntra to urgently:
Remove the hold and arrange the return pickup for both products.
Confirm that my original return request date will be honoured and that my return eligibility will not expire due to this delay.
Provide a confirmed pickup date.
Process my refund promptly once the products are collected.
Provide a specific explanation for why the pickup was put on hold.
Order ID: #133835315134357261203
Previous Support Ticket: IN26082010130201424231
Products:
Aadvi Fashion – Women Comfort Baggy High-Rise Stretchable Jeans
R.Code by The Roadster Life Co. – Women Jean Wide Leg High-Rise Heavy Fade Stretchable Jeans
I am attaching screenshots of the return request and the current return status for reference.
Please treat this as a formal grievance and provide a concrete resolution, rather than another automated acknowledgement.
However, the return pickup has been put on hold by the pickup partner. I have already contacted Myntra Customer Support regarding this issue and received ticket IN26082010130201424231.
I was informed that the issue would be reviewed and resolved within 24–48 hours. Instead, I have only received the same automated acknowledgement again, with no actual resolution, no explanation for the hold, and no pickup date.
I have also been unable to reach Myntra Customer Support through the available support options to get this resolved.
This is unacceptable because I initiated the return within the permitted return period, and the delay is occurring at the pickup/logistics end. I should not lose my return eligibility or refund because of a delay that is outside my control.
I request Myntra to urgently:
Remove the hold and arrange the return pickup for both products.
Confirm that my original return request date will be honoured and that my return eligibility will not expire due to this delay.
Provide a confirmed pickup date.
Process my refund promptly once the products are collected.
Provide a specific explanation for why the pickup was put on hold.
Order ID: #133835315134357261203
Previous Support Ticket: IN26082010130201424231
Products:
Aadvi Fashion – Women Comfort Baggy High-Rise Stretchable Jeans
R.Code by The Roadster Life Co. – Women Jean Wide Leg High-Rise Heavy Fade Stretchable Jeans
I am attaching screenshots of the return request and the current return status for reference.
Please treat this as a formal grievance and provide a concrete resolution, rather than another automated acknowledgement.
