- Company Name
- Amazon India
- Product Name
- Electric toy car
- Website Name
- amazon.in
- Customer Care Number
- 1800-1200-1571
- Loss Amount
- 10000
- Ratings
I am writing to formally express my serious disappointment and distress regarding my recent experiences with Amazon, which have been highly unsatisfactory and unacceptable.
I would like to provide the complete sequence of events for your thorough review and verification.
On 15 January 2026, I placed an order for a children’s electric vehicle (Wishmaster 4×4 Electric Vehicle) for my son, Order #404-0232666-4325972, and made full payment through Amazon Pay. The order confirmation stated that delivery would be completed by 19 January 2026.
On the morning of 19 January, the order status showed “Arriving Today.” However, within a few minutes, the status abruptly changed to “Delayed by one week” without any explanation. I immediately contacted customer care, but I did not receive any clear or satisfactory response. As a result, I cancelled the order and placed a new one on 20 January 2026, Order #404-5366958-5314762, as this order showed an earlier delivery date of 24 January 2026.
I patiently waited until 24 January, when I received a message stating that the order was “Out for Delivery.” To my shock, within minutes, the status changed to “Returned to Seller – Customer Did Not Accept Delivery.” This accusation is completely false. I was available and eagerly waiting for the delivery. My son was extremely disappointed, as he had been continuously watching the road, assuming every passing vehicle might be an Amazon delivery.
I contacted Amazon customer care again and explained the entire situation. I was assured that the order would be delivered within 24 hours. Instead, the order was cancelled without my consent. When I contacted customer care once more, I was advised to place the order again—adding further to my frustration and disappointment.
With no other option, On 25 January 2026 I placed a new order for a different product, Baybee Bronce Police Edition Electric Vehicle, Order #404-7346572-9088301 , which was advertised as a one-day Prime delivery. Unfortunately, the same issue occurred again. The order reached the final delivery station, showed “Out for Delivery,” and was then cancelled within minutes. A replacement order was created without my consent.
I waited again, hoping the replacement would be delivered. However, the same pattern repeated—the order was marked “Out for Delivery,” then cancelled, and another replacement Order #408-7237145-6961139 was generated on 27 January 2026 without my authorization.
During this entire period, I raised multiple complaints with Amazon, including Level-2 escalations. I was also informed that delivery attempts failed because I did not attend calls. This claim is incorrect. I received only one call attempt, which rang just once.
To further clarify, I placed another order on 21 January 2026, Order #404-2169203-1281964 (Track Pant), which was successfully delivered on 27 January 2026—the same timeframe during which Amazon claims I was unreachable. If I was unavailable, how was this order delivered successfully to the same address?
As a loyal Prime customer for the past 7–8 years, I did not expect such repeated operational failures, false accusations, unauthorized cancellations, and lack of accountability. Most importantly, I am deeply affected by the emotional distress caused to my child due to repeated false assurances and broken promises resulting solely from Amazon’s failures.
I am requesting the following:
I strongly request that Amazon review my complete order, delivery, and call history in detail before making any further judgments or accusations.
I expect a prompt and responsible response.
I would like to provide the complete sequence of events for your thorough review and verification.
On 15 January 2026, I placed an order for a children’s electric vehicle (Wishmaster 4×4 Electric Vehicle) for my son, Order #404-0232666-4325972, and made full payment through Amazon Pay. The order confirmation stated that delivery would be completed by 19 January 2026.
On the morning of 19 January, the order status showed “Arriving Today.” However, within a few minutes, the status abruptly changed to “Delayed by one week” without any explanation. I immediately contacted customer care, but I did not receive any clear or satisfactory response. As a result, I cancelled the order and placed a new one on 20 January 2026, Order #404-5366958-5314762, as this order showed an earlier delivery date of 24 January 2026.
I patiently waited until 24 January, when I received a message stating that the order was “Out for Delivery.” To my shock, within minutes, the status changed to “Returned to Seller – Customer Did Not Accept Delivery.” This accusation is completely false. I was available and eagerly waiting for the delivery. My son was extremely disappointed, as he had been continuously watching the road, assuming every passing vehicle might be an Amazon delivery.
I contacted Amazon customer care again and explained the entire situation. I was assured that the order would be delivered within 24 hours. Instead, the order was cancelled without my consent. When I contacted customer care once more, I was advised to place the order again—adding further to my frustration and disappointment.
With no other option, On 25 January 2026 I placed a new order for a different product, Baybee Bronce Police Edition Electric Vehicle, Order #404-7346572-9088301 , which was advertised as a one-day Prime delivery. Unfortunately, the same issue occurred again. The order reached the final delivery station, showed “Out for Delivery,” and was then cancelled within minutes. A replacement order was created without my consent.
I waited again, hoping the replacement would be delivered. However, the same pattern repeated—the order was marked “Out for Delivery,” then cancelled, and another replacement Order #408-7237145-6961139 was generated on 27 January 2026 without my authorization.
During this entire period, I raised multiple complaints with Amazon, including Level-2 escalations. I was also informed that delivery attempts failed because I did not attend calls. This claim is incorrect. I received only one call attempt, which rang just once.
To further clarify, I placed another order on 21 January 2026, Order #404-2169203-1281964 (Track Pant), which was successfully delivered on 27 January 2026—the same timeframe during which Amazon claims I was unreachable. If I was unavailable, how was this order delivered successfully to the same address?
As a loyal Prime customer for the past 7–8 years, I did not expect such repeated operational failures, false accusations, unauthorized cancellations, and lack of accountability. Most importantly, I am deeply affected by the emotional distress caused to my child due to repeated false assurances and broken promises resulting solely from Amazon’s failures.
I am requesting the following:
- A clear and written explanation for the repeated failed deliveries, cancellations, and unauthorized replacement orders
- Correction and accountability for the false claim that I refused delivery or did not attend calls
- Compensation for the time wasted, mental agony, stress, and emotional distress caused
- Assurance that such incidents will not occur again
I strongly request that Amazon review my complete order, delivery, and call history in detail before making any further judgments or accusations.
I expect a prompt and responsible response.
